Company Description

We are a small office headquartered near downtown Asheville, although we need team members located in various areas surrounding Asheville, as well! Our team lives and breathes WNC, and our values have grown from that. We've asked some of our team members to share why they like working here, and their responses included some of the same things over and over: Flexibility, small family-like atmosphere, team- and results-oriented (without being "corporate"), a management team that is accessible, genuinely supporting each other, high quality of life, work-life balance, and our dog-friendly culture.

If you are looking for a results-driven company that also feels like family, who holds each other accountable while also holding each others' hands in times of need, and who sincerely strives to be the very best in all that we do - you'll love working with us at Carolina Mornings!

Job Description

Who are we looking for?

We are seeking an experienced maintenance worker with the drive to help us keep guests on vacation - even when issues occur at night or on weekends.

The right candidate should have reliable transportation, their own tools, and, a "can-do" attitude, and flexibility to pitch in where needed to help the team.

This role is being hired for to supplement our normal maintenance department team, and will be a part-time, as-needed person for on-call and after hours responses.

Duties and Responsibilities:

This role is ideal for someone looking to add some extra income and who does not have much going on weeknights or on weekends. If you're looking for some extra income, have a flexible schedule, and are pretty handy, we want to talk to you!

Samples of duties performed:

• Troubleshoot systems onsite and remotely: TV/Internet, Appliances, HVAC, Plumbing, Hot Tubs & Gas Fireplaces.

• Assist in dealing with reported property issues by contributing information, solutions, and best practices to efficiently resolve issues.

• Work within a paperless work environment to send/ receive communications, assignments and work documentation on mobile devices in real time.

• Complete and maintain documents of work performed in real-time using mobile device (i.e. tablet, smartphone).

• Strong Customer Service skills and professional presentation when dealing with Guests, Property Owners and Team Members.

• Assist housekeeping services with securing properties, trash collection, etc. on busy departure days as assigned.

• Observe established policies and procedures for CM and all applicable vacation rental regulatory requirements for NC Property Management Companies.

• Perform other job duties including but not limited to office and interior home maintenance or other property management functions as needed and requested by supervisor.

Qualifications

• Minimum 3 years experience in residential property maintenance related field or related course of study.

• Read and write in English in order to follow written directions and submit work order document details.

• Demonstrated ability to use computer/mobile device programs such as email, basic spreadsheets, online documents & forms, mobile device camera, GPS, smartphone and text to support working in a paperless work environment.

• Work in a physical environment standing for long periods of time (up to 5 hours).

• Perform assigned duties with attention to detail, speed, accuracy, follow-through while displaying a courteous, cooperative attitude.

• Manage stress, maintain focused and positive attitude amidst change or under pressure.

• Take direction and work collectively as part of a team.

• Work with minimum supervision and be comfortable with on-demand work assignments. 

• Demonstrated experience with residential property systems such as HVAC, electrical, plumbing, as well as basic construction/carpentry concepts.

• Flexible work schedule required which will include weekdays, weeknights, weekends, and Holidays.

• Must provide basic tools and transportation (4x4 Recommended) to perform assigned duties. Including but not limited to:

  • 6-Foot Ladder

  • Basic Cordless Set and Bit Sets

  • Hammer

  • Adjustable Wrench

  • Allen Wrench Set

  • Small Screwdriver Set

  • Strap Wrench

  • Pry Bar

  • Screwdriver Set

  • Adjustable Pliers

  • Locking Pliers

  • Needle Nose Pliers

  • Wire Stripper

  • Razor Knife

  • Extension Cord

Additional Information

Place of Work: CM Office with daily travel throughout the Asheville area, including but not limited to Henderson, Buncombe, Haywood, Yancey and Madison counties.

Physical Demands: While performing the duties of this job, the employee may routinely be required to stand on steep slopes in a physical environment for prolonged periods walking and operating power equipment. Repetitive movements while running weed eaters, blowers, etc. Employee must occasionally lift and or move up to 50 pounds.

Hours: Weeknights and weekends, as needed, in an on-call capacity. Additional hours may be offered to high performers to assist with maintenance department needs.

Status:Hourly, Non-Exempt.

Licenses: A valid driver's license and current automobile insurance is required. Reliable transportation is a must. Must obtain/maintain NSPF CPO certification (Certified Pool-Spa Operator) - we can assist with this.

Communication Skills: Must demonstrate professional verbal and written communication etiquette. Ability to effectively present information and respond to questions from Guests, Owners, Supervisors and Coworkers in a calm and respectful manner. Must maintain clear and concise documentation.

Technology Skills: Required, routine use of computers, tablets and mobile devices to email, complete electronic forms, take pictures, text, create documents and/or spreadsheets.

• Safety: Learn and ensure compliance with all Company, local, state, and federal safety rules. Ensure that unsafe conditions are reported to in a timely manner. Service as a role-model for co-workers to follow a “safety first” principle.