Description

The EHR Clinical Specialist (ECS) is primarily a training role, but also serves as a facilitator of optimization and personalization of the EHR system for all user types. 

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

Requirements: 

Education:

• Bachelor’s Degree in healthcare or education preferred 

Work Experience:  

• Relevant training experience in healthcare applications, specifically Epic Ambulatory and Practice Management 
• Experience implementing a training program for healthcare applications preferred 
• Experience with Process Improvement program, such as Lean, preferred 
• Knowledge of clinical and behavioral health workflows a plus 

Licensure and Certification: 

• Expect to become a Site Specialist and/or a Builder for the OCHIN Epic system. Requires extra training through OCHIN and Epic. 

Skills:

• Must possess excellent written and verbal communication skills and be comfortable with public speaking 
• High-energy, motivated teacher and mentor, who is excited to teach and learn 
• Familiarity with adult learner principles and techniques, including the ability to choose appropriate training methods per case (simulations, 1:1, web-based tools, etc.) 
• Use accepted education principles and track new training methods and techniques 
• Possess the following qualities important to the team and the organization as a whole: 
• Confidence – self-assurance arising from one’s appreciation of one’s abilities and knowledge 
• Humility – being humble; understanding there is always more to learn and one can learn from students as well as other teachers 
• Curiosity – the desire to continue to learn and grow 
• Medium proficiency in Microsoft Excel, Word, and Outlook 
• Ability to work alone or with a team on a broad variety of tasks 
• Ability to prioritize, keep meticulous records with attention to detail, follow-up, and tact 

Physical Abilities:

• Required to talk and hear in order to communicate with others 
• Often required to sit and use their hands and fingers to manipulate keys on a keyboard 
• Often required to stand, walk, reach with arms and hands, stoop, kneel, or crouch 
• Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment 
• Vision abilities required for this job include close vision with sometimes long periods of extended exposure to a computer screen 

Work Environment: 

The noise-level in this position is that of an office setting: usually quiet to moderate. Employee may have rare to occasional exposure to bloodborne pathogens. The employee must be capable of regular travel within CHC’s service area. Out-of-town/overnight travel is minimal. 

Duties and Responsibilities:

Training: 

• Responsible for developing and implementing training programs to ensure that staff are using application(s) in a manner consistent with the business needs of CHC 
• Conduct training needs assessment by collecting information pertaining to work procedures, workflows, and reports; understand job-specific functions and tasks; identify skills or knowledge gaps that need to be addressed 
• Develop and prepare courses, course outlines, job aids, and other training materials as part of the curriculum, coordinate with other staff as applicable 
• Deliver instructor-led classroom and online training 
• Lead/chair EHR Education Committee to work on development and training of staff 
• Develop and maintain standardized documentation and reports to ensure training is managed in a consistent manner 

Change Control: 

• Strive for continuous improvement to ensure CHC keeps up with changes in the environment, with a focus on the most efficient and effective use of the application(s) 
• Be familiar with documentation needs of the Department of Quality Improvement and Population Health, Department of Medical Services, Finance Department, any new quality or technological endeavors and regulatory requirements 
• Work with teams and committees to implement, train, and follow-up new and changed workflows 
• Attend meetings regarding change in workflows and provider and staff items, both at CHC and offsite as needed 
• Attend forums regarding changes and all OCHIN change meetings (COG, CORC, Progressive Leaders, Site Specialist, etc.) and use these forums to increase communication regarding Epic changes across the health center 
• Work closely with OCHIN staff regarding requested, scheduled, and required changes in Epic 

Coding Errors and Chart Deficiencies: 

• Work closely with CMO, Finance, and IT as needed to identify gaps in coding, charting, or completion of charts where remediation and/or additional training is required 
• Review coding requirements for routine charges and facilitate training of providers and staff as deemed necessary 

Reporting Relationships: 

Responsible to: 

• Reports directly to the Director of Quality and Population Health 

Workers supervised:

None 

Interrelationships:

Permanent member of the Quality Improvement Committee, Chair of the EHR Education Committee 

Salary:

Starting at $ 65,448.02 annually

 This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.