Description

Summary: The Front Desk Associate is responsible for the incoming and outgoing flow of patients during clinical and procedure visits with the provider.

Essential Duties and Responsibilities
• Greets patients and vendors immediately as they enter the office.
• Obtains and scans insurance card and government ID into GMED.
• Maintains cleanliness and upkeep of the patient lobby/waiting area.
• Prepares and reconciles daily deposits and petty cash.
• Responsible for timely and accurate recording of patient demographics, insurance information, and any other required information.
• Obtains signed forms/authorizations from the patient to protect the practice's interests.
• Receives payments and posts to account.
• Address patient balances and coordinate payment plans.
• Answers inbound calls within three rings and fulfills patient requests.
• Provides excellent customer service at all times and demonstrates a commitment to quality of care.
• Prepares charts for next-day appointments, scanning of patient documents, filing pathology (where applicable).
• Verify insurance eligibility prior to the visit.
• Verify and confirm appointments.
• Schedules follow up appointments upon check out.
• Procedure weekly count, email schedule to Anesthesia company weekly (where applicable).
• Travel and provide coverage at other locations as needed.
• Ability to multi-task in a fast-paced environment.
• Working knowledge of CPT coding, ICD10 codes, and Medical Terminology.
• Upholds the CDHA mission by actively contributing to the achievement of organizational goals, supporting leadership, promoting unity, and teamwork for the benefit of patients.
• Maintains a clear focus on patient safety in every interaction with every patient.
• Adheres to all industry standards related to infection control, patient confidentiality, and regulatory and accrediting body's requirements (i.e. HIPAA, OSHA, and AAAHC).
• Follow and comply with all safety policies.
• Other duties as assigned within the scope of responsibility.

Requirements

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ and or Experience:

• High school diploma or general education degree (GED).

• One to three years of related experience and/or training.

• Maintains knowledge, skills, and abilities through ongoing education.

• Completes all mandatory reviews/educational required and assigned.

• Participates in performance improvement activities.

• Is actively committed to meeting/exceeding employee expectations/satisfaction in the performance of job functions.

• Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.