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Carolina Comfort Air
Clayton, NC | Full Time
$66k-84k (estimate)
2 Months Ago
Service Coordinator
$66k-84k (estimate)
Full Time | Specialty Trade in Construction 2 Months Ago
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Carolina Comfort Air is Hiring a Service Coordinator Near Clayton, NC

Carolina Comfort Air, Inc, located in Clayton, NC is looking for an experienced, Service Coordinator to help the Service Department schedule appointments and help maintain daily and on call schedules for our Service Technicians. Bilingual is a plus! We offer a comprehensive benefit package for all our full time employees which includes medical, dental, vision insurance, FSA, life insurance and much more!
*Must have 2 years of Dispatching Experience*
Weekly Schedule: 7:00am - 4:00pm Monday-Friday. In Office Mon-Thurs, remote on Fridays
Summary/Objective: The Service Coordinator is responsible for scheduling appointments with CCA clients and maintaining the Service Technicians daily and on call schedules. This involves dispatching for service calls, scheduling return trips and maintaining the customer database with current information. Must be a team player and maintain excellent internal and external customer service.
Essential Job Functions:
· Responsible to take all incoming calls as received.
· Respond to all messages left overnight. Web requests, voicemails, other emails
· Responsible for mapping calls in the most efficient routes.
· Be able to multi-task within email and phone demand.
· Schedule and coordinate all demand service calls as calls are received.
· Create work orders for all service calls.
· Maintain the Dispatch Board and filing system.
· Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals.
· Help Service Manager with marketing issues as directed.
· Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, etc.)
· Type service contract proposals for new customers.
· Maintain on call schedule, to include 1st on call and standby technician.
· All other duties as assigned
Requirements:
  • 2-5 years customer service experience
  • 2-5 years call center experience
  • Excellent Communication Skills
  • Strong attention to detail.
  • Must deliver exceptional customer service

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$66k-84k (estimate)

POST DATE

04/01/2023

EXPIRATION DATE

06/15/2024

WEBSITE

carolinacomfortair.com

HEADQUARTERS

MOORESVILLE, NC

SIZE

200 - 500

FOUNDED

2007

TYPE

Private

CEO

BOBBY LBOWMAN

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Coordinator jobs

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Step 3: View the best colleges and universities for Service Coordinator.

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