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Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for ensuring a high quality experience for residents through communication with residents, responsible parties and Management. The Resident Liaison demonstrates on-going efforts to enhance and maintain resident satisfaction in the community through resident and family expectation management and advocacy

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Recognizes and understands the physical, mental and emotional needs of residents
• Ability to assess complex situations and engage residents and their families in problem solving
• Works with residents and family members to help with the transition into an Assisted Living Community and adjustment to the aging process.
• Key point person for resident and family questions within the community. Addresses these questionsto the extent that capabilities allow. Refers to appropriate departments and provides follow-up to ascertain that problems/questions are solved.
• Keeps detailed written documentation of interactions with residents and family members.
• Acts as a liaison between residents, family members, and the community
• Assists residents gain access to basic needs
• Coordinates ancillary services such as Podiatrist, Vision, Dental and Audiology
• Visits residents in their apartments to identify care needs
• Functions as part of the interdisciplinary team in order to manage resident and family needs.
• Attends Family Care Conferences with residents, family members and a representative from theWellness Department
• Attend Resident Council Meetings
• Provide our residents with support groups and professional resources that will educate and enrich ourresidents lives
• R.L.’s must be aware, communicate and document behavioral issues regarding the residents, focusingprimarily on suicidal tendencies, depression and isolation. To assist them in this process they should further their education on these topics through webinars, CEU courses or seminars when applicable
• Provide residents with opportunities to give back to the outside community
• Retaining residents in our communities as long as we are able to meet their medical needs andfinancial restraints
• Maintains awareness of safety and environmental concerns
• Keeps current on Title 22 regulations that pertain to your department
• You may be required to provide prospective resident tours of your Community as part of the back-up tour team.

Qualifications

• Communication Skills
  • Ability to communicate clearly and effectively.
  • Ability to read and interpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Demonstrate excellent written, oral and interpersonal communications skills
  • Interact well with our Carlton Family – residents, family members, all staff members, futureresidents.

• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.
  • Respond to resident requests in a professional and timely manner, with sensitivity, compassion and a positive attitude
  • Make every effort to ensure resident comfort and satisfaction with services provided in thecommunity.
  • Hold a thorough understanding of Resident Rights

• Education and Experience
  • Two years of direct experience working with the geriatric population.
  • Proven problem-solving ability.
  • High School diploma or general education degree (GED), or equivalent experience.
  • According to Title 22 requirements, employee must be at least eighteen (18) years of age.

• Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Technical Skills
  • Must be computer literate with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Certificates, License, Registration
• Current First Aid Certification (obtained through community)
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
• Health screening and negative TB test, must be less than six (6) months old. (obtained through community)