Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer’s brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer’s complaint and following the escalation process as required.

RESPONSIBILITIES

• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.

Requirements:

• Required HSD / GE
• 3 – 5 Years proven customer service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key
• Previous optical experience
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive customer service attitude
• Willingness and ability to learn optical skills and knowledge`Duties```

- Provide exceptional customer service to all customers, both in-person and over the phone
- Assist customers with inquiries, product information, and sales transactions
- Process payments and operate cash register or point-of-sale (POS) system
- Upsell products and services to maximize sales opportunities
- Resolve customer complaints or issues in a professional and timely manner
- Maintain a clean and organized work area

```Qualifications```
- Excellent time management skills to prioritize tasks and meet deadlines
- Fluent in Spanish (written and verbal) to effectively communicate with Spanish-speaking customers
- Previous experience in retail sales is preferred
- Familiarity with cash register operations and point-of-sale (POS) systems
- Strong sales skills to promote products and services effectively
- Technical knowledge or experience in technology sales is a plus
- Ability to upsell and cross-sell products to increase revenue
- Organizational skills to maintain accurate records and documentation

Job Type: Full-time

Pay: $16.79 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person