As a Remote Bilingual English/Spanish Travel Specialist, you play a pivotal role in providing exceptional travel services to clients, catering to their needs in both English and Spanish. Operating in a remote capacity, you will leverage your language proficiency to facilitate seamless communication and create memorable travel experiences. Your responsibilities span various facets of the travel industry, from client consultations to reservation management and cultural sensitivity.

Duties:

1. Client Interaction:

   • Communicate with clients fluently in English and Spanish, addressing travel inquiries, providing information, and ensuring a high level of customer satisfaction.

2. Travel Consultation:

   • Offer expert advice on travel destinations, activities, and accommodations, tailoring recommendations to match individual client preferences and cultural considerations.

3. Reservation Handling:

   • Manage travel bookings, including flights, hotels, transportation, and activities, ensuring accuracy, timeliness, and adherence to client specifications.

4. Cultural Sensitivity:

   • Demonstrate cultural awareness and sensitivity, understanding and respecting diverse travel expectations and preferences.

5. Problem Resolution:

   • Promptly and effectively resolve any issues or concerns that may arise during the travel process, offering alternative solutions when necessary.

6. Language Support:

   • Serve as a language bridge between clients and service providers, facilitating clear communication and ensuring understanding on both sides.

7. Stay Informed:

   • Keep abreast of industry trends, travel regulations, and destination updates, sharing relevant information with clients to enhance their travel experiences.

8. Documentation:

   • Maintain accurate records of client interactions, reservations, and travel details, utilizing digital tools and systems for efficient organization.

9. Sales and Promotion:

   • Actively promote travel packages, special deals, and additional services to meet sales targets, leveraging language skills to engage a diverse customer base.

10. Customer Relationship Management:

    • Cultivate positive and lasting relationships with clients, encouraging repeat business and referrals through personalized service and attention.

11. Remote Collaboration:

    • Collaborate effectively with remote team members, participating in virtual meetings, training sessions, and utilizing online communication tools.

Qualifications:

• Bilingual proficiency in English and Spanish (written and spoken).
• Previous experience in travel consultancy or related customer service roles preferred but not required. We will train you in everything you need to know.
• Strong organizational and problem-solving skills.
• Knowledge of travel industry trends, destinations, and services.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote setting. Salary: Based on commission and performance.

Join our team and be a vital part of delivering exceptional travel experiences to our diverse clientele, bridging language gaps and creating memorable journeys.