Position Overview:

The term BDC typically stands for "Business Development Center" in the professional business world. An Automotive BDC usually refers to an in-house call center at an automotive dealership. Staffed and managed by the dealership, BDC Agents are responsible for the development and retention of sales and service business at every customer touch-point.

This position is not telemarketing, there is no cold calling required, nor is it car sales, we have a separate sales team that sells the car. The position does require the learning and memorization of professionally persuasive skills and techniques designed to help the BDC Agent develop rapport and build value with clients who are in various stages of the car buying process, and encourage them to make an appointment to visit our showroom and meet with our Sales Associates.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

CarFive is a family owned business and has operated since 2015. We have three stores between the states of MA and NH. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

We are always looking for talented, self-motivated individuals to join our team.

CarFive is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Responsibilities:

- Manage a high volume of customer inquiries by phone, email, and/or text.

- Operates a multi-line phone system and computer.

- Assist in implementing customer campaigns and marketing projects.

- Respond to new leads and communicate effectively with customers within established time frames.

Requirements:

- 2 years Automotive BDC Experience preferred.

- Customer service, sales, or telemarketing background helpful, but not necessary, we will train you.

- Excellent oral, written and interpersonal communication skill.

- A positive attitude, exceptional work ethic, and a willingness to learn.

- Ability to lead and motivate a team

- Time management, prioritization skills, and the ability to multi-task are required.

- Must be comfortable with computers programs and smart devices.

- Spanish is a plus.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Tips

Ability to commute/relocate:

• Plaistow, NH 03865: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Automotive: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)
• Portuguese (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus

Ability to Relocate:

• Plaistow, NH 03865: Relocate before starting work (Required)

Work Location: In person