Job Summary:

Responsible for greeting patients, answering the telephone, entering and updating patient demographic information, scheduling appointments, verifying insurance, and providing quality customer service to patients

Duties/Responsibilities:

• Appointment Scheduling/Rescheduling/Recalls: Schedules, reschedules, and schedules recall appointments for patients in accordance with existing CareSouth Carolina procedure.
• Answering Phones: Answer, route, take messages, and as necessary, handle phone calls promptly and courteously in accordance with CareSouth Carolina procedures.
• Processing Forms: Enter patient information into EMR in a timely manner with completeness, including insurance verification.
• E-mails.
• Preparing Paperwork: Prepare chart ready for appointments (i.e. all needed papers in chart, chart labeled, questions with consents/medical history clarified with appropriate person, medical records release form, financial assistance).
• Charting/Notes: Assists, when needed, in charting in EMR and entering notes of any patient contact concerning care or attempt to contact patient.
• Dental Truck and Equipment: Assist with the loading and unloading of the dental truck, as well as, setting up and breaking down equipment.
• Teamwork/Professionalism: To make a concerted effort to build strong relationships with patients and/or guardians and staff at locations, such as school or facility nurses, office staff, site managers, etc.
• Daily Deposit Slip (Cash): Handling and managing cash for patient care services. This includes reconciliation processes consistent with existing CareSouth Carolina procedures.
• Referrals: Process referral requests following CareSouth Carolina guidelines and provide courteous and professional assistance to patients and their families.
• PowerDMS/Relias: Completes all assignments and signs all documents in a timely manner.
• Other Duties: Willingly performs other duties as required.

Required Skills/Abilities:

• Ability to maintain quality, safety and/or infection control standards.
• Knowledge of community-based dental environment.
• Knowledge of Federal, State and institutional regulations and guidelines for the provision of dental outpatient services.
• Knowledge of ethical and legal standards for the delivery of dental care.
• Knowledge of patient admission, triage, transfer and discharge procedures and documentation.

Education and Experience:

• High School Diploma
• Zero (0) to one (1) year experience in field or related field

Hours:

Monday-Friday, 40 Hours, Full Time

Location:

Chesterfield, Darlington, Dillon, Lee and Marlboro Counties(Travel to areas are required)

CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person