Candidates hired for remote positions must reside in Oregon or Washington.

Job Title

Program Design and Operations Specialist

Exemption Status

Exempt

Department

Behavioral Health

Manager Title

Behavioral Health Integration Manager

Direct Reports

n/a

Requisition #

24143

Pay and Benefits

Estimated hiring range $70,310 - $85,075 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits

Posting Notes

This fully remote role is available to candidaes residing in Oregon or Washington.

Job Summary

This position is responsible for designing and delivering strategies which support the alignment and operations of provider network supports offered through CareOregons central behavioral health teams. This position will function as a lead for program and specific project management, scoping and sequencing provider offerings, resource mapping, communication supports, engagement strategies for building participation from the network, tracking past/present/future offerings, and supporting efforts for evaluating and adjusting provider offerings based on feedback/data. This role will lead program operations delivery systems.

Essential Responsibilities

Program Design and Operations

Lead strategist for designing and maintaining program elements which support the scoping of new provider technical support needs, matching those needs with the most applicable technical support team, and then monitoring and offering recommendations for completion. This role will develop and oversee behavioral health provider-facing infrastructure and maintain quality improvement process.

Creates content design, facilitates processes, and documents procedures related to the sequencing of provider supports across various teams, ensuring the provider experiences a thoughtfully designed, intentionally sequenced set of provider supports. They will pursue administrative simplification within the behavioral health department and support multi-team operations.

Creates, improves upon, and maintains dashboards or reporting that quantifies current and past deployment of resources across regions and across providers. Acts as Smartsheet subject matter expert for content creation and reporting. Summarize key findings from those dashboards/makes recommendations for regional resource decision making.

Ensure that provider supports offered by central teams are delivered in a manner that compliments and does not compete with offerings delivered by the regional teams.

Acts as lead trainer and facilitator on developed systems.

Project Management

Collaborates with CO leadership to increase coordination of central behavioral healths programmatic and strategic initiatives.

Develops processes for and leads in the assessment of needs within regional CCOs for improved resource allocation and integration processes. Creates summaries and makes recommendations with findings.

Proactively flags for risk and applies improvement tools to meet project goals; communicate with other departments and stakeholders as necessary.

Ensure work related to strategic projects, Process Improvement Plans (PIPs) and metrics are aligned and stored in a centralized system. Develops, implements, and operationalizes new systems.

Translate program management strategies and initiatives into a workplan; monitors and addresses if timelines are at risk, identify potential barriers and facilitates processes with stakeholders on plan implementation and updates.

Serve as a lead between CareOregon central and regional teams, help ensure accountability, as well as maintain technical project reports, records, and documentation.

In partnership with the internal CareOregon team, learn best practices and serve as a resource to provider network. Leads new initiatives within program design.

Develops and lead in the utilization of evaluation tools for key process and outcome measures.

Communications and Engagement

Collaborate with PRS team for cohesion and streamlined provider supports.

Maintain technology oversite for regional provider communications (website management and provider support materials etc.).

Identify innovation marketing and outreach efforts for communication campaigns aimed to increase provider engagement.

Understand CO provider offerings and summarize portfolio of work within a centralized system.

Creates platforms for education and upskilling for provider network.

Evaluation and Feedback Integration

Track program outcomes and deliverables.

Coordinate with centrals behavioral health teams to identify and implement evaluation tools and various feedback systems for network improvement.

Consolidate data for shared learning and strategic planning.

Facilitates and leads change and process improvement strategies.

Organizational Responsibilities

Perform work in alignment with the organizations mission, vision and values.

Support the organizations commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

Strive to meet annual business goals in support of the organizations strategic goals.

Adhere to the organizations policies, procedures and other relevant compliance needs.

Perform other duties as needed.

Experience and/or Education

Required

Minimum 5 years experience in healthcare or social services, including a minimum of 3 years in program management and operations

Preferred

Clinical and/or quality improvement experience

Training in lean or related process improvement techniques

Knowledge, Skills and Abilities Required

Knowledge

Advanced understanding of data usage and reports

Skills and Abilities

Ability to lead and motivate peers and cross-functional partners and teams toward project goal attainment

Strong ability to manage multiple activities, matrixed teams, organization communications, and frequently competing priorities to implement change as necessary within time and budget constraints

Ability to articulate and advocate for CCO strategies and priorities with community partners and with internal CareOregon staff

Advanced skills in critical analysis, quantitative reasoning, and creative problem-solving

Advanced computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Power Point, Access, Visio, and internet browsers/search functions

Smartsheet application skills

Strong communication skills, including listening, verbal, written, documentation, and meeting facilitation

Relationship savvy; ability to build effective working relationships, learning to bringing convergent opinions together

Ability to convey appropriate level of detail effectively to all levels of the organization

Ability to simplify and present complex concepts in an easily understood way

Ability to work in a community with diverse individuals and groups to maintain cooperative and productive working relationships

Ability to work independently as well as functioning in a positive team environment

Ability to function within tight time constraints

Ability to present a positive and professional image in all settings

Ability to work effectively with diverse individuals and groups

Ability to learn, focus, understand, and evaluate information and determine appropriate actions

Ability to accept direction and feedback, as well as tolerate and manage stress

Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

Ability to hear and speak clearly for at least 3-6 hours/day

Ability to operate a motor vehicle

Working Conditions

Work Environment(s): ? Indoor/Office ? Community ? Facilities/Security ? Outdoor Exposure

Member/Patient Facing: ? No ? Telephonic ? In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employees personal vehicle, local transit or other means of transportation may be used.

#Li-Remote

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.