4 Healthcare Call Center Representative Jobs in Dayton, OH
CareNational is Hiring a Healthcare Call Center Representative Near Dayton, OH
Remote -- OH
**MUST reside in the state of OH**Customer Service Representative Job Summary:
- Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
- Verify member eligibility, claim and authorization status for providers.
- Responsible for thorough follow-up and completion of all member, and provider inquires or requests
- Responsible for accurate, complete and correct documentation into Facets regarding all issues, and/or inquires, complaints and grievances
- Function efficiently and productively in a high-volume telephone call center.
- Maintain departmental productivity and quality standards.
- Provide follow-up assistance as needed
- Route escalated calls to the appropriate Member Liaison, Supervisor or Call Center Manager
- Refer issues to health networks and/or make recommendations for further contacts
- If designated, responsible for processing all member transportation request within 1 business day of receipt and coordinating all aspects of the process with clinic, provider and member as appropriate or necessary
- Requires an education level of at least a high school diploma or GED.
- Around 1 year customer service experience with at least 6 months experience in an office setting, call center setting, or phone support role.
- Healthcare experience is required, including basic familiarity with medical terminology.
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product.
- Knowledge of health care delivery system, Medicaid/Medicare and related state programs is a significant plus.
- Computer skills to include Microsoft Word, Excel and basic data entry, including the ability to learn new and complex computer system applications.
- Must test at a minimum of 30-40 wpm typing with a high level of accuracy.
Job Summary
Full Time
$36k-44k (estimate)
01/23/2024
05/18/2024
carenational.com
Scottsdale, AZ
50 - 100
Related Companies
The job skills required for Healthcare Call Center Representative include Customer Service, Call Center, Data Entry, Computer Systems, Transportation, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Healthcare Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Healthcare Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Healthcare Call Center Representative positions, which can be used as a reference in future career path planning. As a Healthcare Call Center Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Healthcare Call Center Representative. You can explore the career advancement for a Healthcare Call Center Representative below and select your interested title to get hiring information.
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