Resp & Qualifications

PURPOSE:
This position will play a key role in delivering on all aspects of enterprise wide, cross functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices and analyze process data to develop and implement sustainable, repeatable and quantifiable operational and strategic process improvement. This individual will be part of the BPM center of excellence team that will drive process improvement initiatives and bring efficiency, effectiveness and a culture of continuous improvement to the organization.
ESSENTIAL FUNCTIONS:

• Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise.
• Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision.
• Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives.
• Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

QUALIFICATIONS:
Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

• Certified in Business Analysis -PMI Upon Hire Preferred.
• CSSBB - Six Sigma Black Belt BPMI Certification Preferred.

Experience: 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).
Knowledge, Skills and Abilities (KSAs)

• Skill in analyzing and organizing technical data.
• Proficient in Microsoft Office programs.
• Knowledge of web based applications and documentation tools.
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $116,080 - $207,493

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Business Process Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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