Job Summary:

Provides a variety of individual services such as job development, training, testing and counseling services, utilizing a case management model to enable individuals who are economically disadvantaged, dislocated or have multiple employment barriers to find appropriate work.

Essential Job Functions:

• Shares information with appropriate staff and partner organizations.
• Prepares, organizes and maintains documents and files of a complex and confidential nature. Compiles and files correspondence, records, documents, and reports according to an established system.
• Exhibits professional customer service.
• Provide case management and supportive services to program participants with the guidance and supervision of a staff mentor or supervisor for at least one of the following programs: Workforce Innovation and Opportunity Act (WIOA), Supplemental Nutrition Assistance Program (SNAP), Welfare Transition (WT), or other workforce programs.
• Perform assessments and suitability for program services and will refer customers to appropriate programs, agencies and/or resources.
• Perform eligibility screening for Adult and Dislocated Worker Programs, Work Based Training Programs Youth (In/Out of school).
• Develop Individual Employment Plans (IEP), Individual Service Plans (ISS), and Individual Responsibility Plans (IRP) for supervisor or mentor review.
• Properly and timely provide case notes of customer progress/events, scan appropriate documentation, and enter correct data into the Management Information Systems.
• Maintain case files as directed to meet customer follow-up and compliance with federal, state, and local policies, procedures and regulations.
• Conduct Quarterly Employment Follow-Up’s to meet federal and state performance requirements.
• engage employer placement contacts to assist customers with job placement, including job-search classes, labor market analysis and employment contacts.
• Will demonstrate with a supervisor the learned skills.

Non-Essential Job Functions:

• Perform duties of a Career Services Representative.
• Assists Center associates with job fair activities and employment events for the Career and Service Center.
• May complete required forms for WT Relocation services, Diversion, and Cash Assistance Severance processes for review and approval.
• May develop and maintain contact with training providers, public and private business partners, partner organizations, and other community and faith-based organizations to share information and coordinate service delivery.
• May conduct orientations and workshops.
• May perform follow-ups and lift sanctions.
• May provide Unemployment Compensation program claims filing assistance. Reports and maintains logs for services and repairs for the facility. Communicates with repair service vendors, contractors as needed.
• Other duties as assigned.

Supervision Received:

This position receives direct supervision from a Regional Manager, Monroe County Manager, or Career Services Supervisor.

Working Relations:

Internal - Maintains a close working relationship with CareerSource Southwest Florida Supervisors. Works cooperatively and professionally with all internal staff.

External - Interfaces with suppliers and vendors, and the general public to exchange, gather, or provide information on assist in center needs.

• Associate degree or two years’ experience in workforce development and job training, or experience working in a social services agency with case management requirements may be substituted for education.
• Florida Workforce Professional Certification Tier I must be achieved within 6 months.
• One year experience in a workforce development occupation in a One-Stop Career Center system is preferred.
• One year related work experience in education, counseling, social services, or related fields is preferred.
• One year experience in facilitating or instructing groups in the area of employee motivation or job readiness is preferred.
• Experience in developing curriculum is helpful.
• Proficient in Microsoft Office Word, EXCEL and PowerPoint.
• Excellent verbal and written communication skills, public speaking may be necessary.
• Excellent math and computation skills to perform basic budgeting plans.
• Excellent customer service skills to work with customers and the public.
• Must have exceptional attention to detail and critical thinking abilities.
• Ability to work with diverse populations.
• Ability to maintain high levels of confidentiality, credibility, and professionalism.
• Possess good time management skills.
• Ability to participate in continuing education and training for advancement opportunities to other CDR levels.
• Ability to understand, interpret and follow federal, state and local policies and regulations.
• Ability to accurately prepare and effectively present reports, ideas, etc., and give detailed presentations and training classes to various audiences.
• Bilingual preferred.

Other Requirements (if applicable):

• Reliable transportation may be necessary for travel throughout the workforce development region. May attend various functions and meetings which may occur before or after normal business hours.
• Valid Florida Driver’s License and Insurance.
• Obtains CEUs to maintain Certification Tier 1 status.

Physical Requirements:

• Physical ability to perform the above-listed job duties is required.
• May be required to sit for long periods of time.
• Infrequent light physical effort required - reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Proper lifting techniques are required which may include lifting up to 25 pounds for files and computer printouts on occasion.
• Work is performed in an office environment.

WE E-VERIFY; DRUG FREE WORKPLACE; EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Tavernier, FL 33070 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person