The SDG Manager will be responsible for working under the direct supervision of the Senior or Lead SDG Manager for the entire client engagement process from post-sales to operational readiness and will include all aspects of a client solution implementation that requires IT, HR, Finance, Marketing, and overall strategy deployment. Extensive travel (60%) within the US is required.

The engagement team including the SDG Manager will be responsible for the delivery of all Staff Management | SMX’s product portfolio which could include Outsourced Workforce Management as well as our Managed Services Products solutions and more..

The salary for this position is anticipated to range between $50,000 - 57,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including but not limited to experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills and experience, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. In addition to monetary compensation, we offer a competitive benefits package. More details can be found by copying and pasting this URL into your browser: https://bit.ly/23BRF

Essential Job Functions

• Assist the Senior/Lead SDG Manager with executing Client expectations plans.
• Perform in the role of Recruiter responsible for conducting interviews, orientations, and implementation and execution of an advertising campaign. 
• Perform in the role of Account Supervisor responsible for shift management, training, safety, and client relations. 
• Perform general operations duties in the areas of payroll, safety, training, audits, and compliance.
• Responsible for completing assigned tasks and documenting completion within the Project Management Plan
• Develop relationships with the appropriate client contacts in their area of responsibility to understand and fulfill client expectations and resolve issues in a timely manner. 
• Provide input to the SDG Senior/Lead Manager on various aspects of the operation and assist with the development and implementation of plans. 
• Conduct New Hire training in their assigned area of expertise for the permanent management team member.
• Assist with the setup and configuration of back office tools, systems, and the office. 
• Development/delivery of various presentations for new hire orientation, client onboarding process requirements, and project updates.
• Handle associate relations activities, communications, and investigations.
• Ability to work on special projects. 

Experience and Requirements

• 2 years of supervisory experience in Call Center, warehouse, distribution, and manufacturing environments
• Highly effective supervisory skills and techniques
• Proven skills and knowledge in training, coaching, and performance evaluation
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
• Project Management experience a plus; Customer Service and Client Relations Experience
• Bilingual SPANISH/ENGLISH is a plus 
• A valid US passport or ability to secure a US passport 

Our Culture

We’re in the business of people, so support and teamwork are important to us. We power some of North America’s leading companies by putting people to work in distribution, fulfillment, and manufacturing jobs. We’ll find you a place where you’ll gain experience, knowledge, and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized. People of all personalities, backgrounds, and talents succeed with us. There’s a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters - to our families, our communities, and each other.

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