BlueForce Inc. is seeking an Information Technology Technician (ITT) in support of the DoD English Language Training Program, Saudi Arabia Ministry of National Guard (MNG), in Saudi Arabia.

***This is a short-term position subject to contract award. Job descriptions and minimum requirements are subject to change***

The Information Technology Technician (ITT) will provide comprehensive technical support to program operations. The ITT will be responsible for ensuring smooth functioning of all technical requirements related to the various programs used for instruction, exercises, and testing.

General Tasks and Responsibilities

• Support all technical requirements for program operations.
• Troubleshoot and resolve technical issues that arise during program delivery.
• Collaborate with instructional staff and others key players to identify and address technical support needs and requirements.
• Maintain and update technical documentation such as system configurations, troubleshooting guides, and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Requirements

• US national.
• Possess relevant certification or degree in a field related to technical support such as IT, Computer Science, or related disciplines.
• Possess technical knowledge on all programs used by the contractor for instruction, exercises, and testing.
• A minimum of three (3) years of demonstrated experience within the field of technical support, preferably in an educational or training environment.

Preferred Qualifications

• Knowledge of network infrastructure, hardware configurations and software applications.