As a Retail Sales & Service Coach, your day will be filled with opportunities to Coach to all aspects of the sales, service, and customer experience requirements for retail employees in branch offices with a focus on best practices for the mystery shop, client onboarding, referrals, and overall customer experience.

Responsibilities 

Daily responsibilities include, but are not limited to, the following:

• Coach retail associates on best practices for sales through service, client onboarding, and Mystery Shops, and explain how these initiatives tie into SYB’s overall sales & service culture
• Prepare and conduct branch office team meetings, product knowledge information, sales materials and practices for consistency
• Other duties as assigned by management team

Job Requirements

The successful candidate will have the following qualifications:

• High School Diploma or equivalent required, College degree preferred
• 5 years of Retail Banking Sales and Service experience with Stock Yards Bank preferred. Training and/or coaching experience helpful

• Strong interpersonal skills with a focus on customer service

• Ability to handle multiple projects at one time

• Strong organizational skills

• Strong communication skills (both written and oral) across a broad range of employees in the organization, primarily Retail.

• Professional in appearance and demeanor

• Must be comfortable speaking in front of groups and having developmental conversations

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to physically make regular visits to Branch office locations in all markets on consistent and regular basis. Standing as long as 2 hours in a training class environment.