As a Loan Servicing Processor, your day will be filled with opportunities to process, prepare and review closing documents for consumer and small business loan applications. Provide support to internal and external customers. Banking experience in loan processing is important to function successfully in this position while Stock Yards Bank will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

Responsibilities

This position consists of a range of responsibilities that could include a variety of the following:

• Customer Service:
• Create a WOW customer experience for every customer in every interaction—via telephone or email
• Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all loan accounts and services
• Recommend and educate customers on bank policies, procedures and services related to Loan Accounts
• Perform operational tasks including distribution of account maintenance and product support information to appropriate areas, maintenance of customer files and documentation related to Business transactions
• Answer phone calls and emails from internal and external clients as related to Loans SYB Services
• Process Block/TMS work, Payments and Proof Tickets
• Perform necessary Maintenance with appropriate approvals to Loans
• Work reports as needed (Non-Use Fee, Non-Post, Escrows, Etc)
• Imaging and/or Quality Review of imaged loan packages
• Processing payments, rate changes and tranches related to Participations, Syndications, SBA and SWAP transactions
• Processing of Insurance, claims, flood, daily paperwork received.
• Other general clerical duties. Provide highest level of quality service. Significant customer contact with internal and external customers.
• Work closely with all Loan Operations staff
• Assist any personnel as needed
• Be able to make decisions within limits set within the Loan Operations Department

Job Requirements

The successful candidate will have the following qualifications:

• Completion of four years of high school or equivalent required, some college/degree preferred.
• Three years loan experience required.
• General banking specific to loan processing is required.
• Requires attention to detail.
• Ability of effectively communicate with internal and external customer, co-workers and management.
• High level of organization and attention to accuracy and detail is required.
• Strong interpersonal skills and the ability to handle sensitive issues with tact, discretion, and diplomacy.
• Knowledge of Premier Navigator preferred

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate