Category

Administrative Support

Job Type

Full-time

Typical Pay/Range

$20.50 to $26.00

Education

Bachelor's Degree

Travel

None

Security Clearance Required

None

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

The Shareholder Services Coordinator will coordinate the delivery of Afognak Native Corporation Shareholder and Trust Beneficiary programs and services; supports the maintenance of accurate Shareholder and program electronic and hard copy records; and supports Shareholder communication, outreach, and engagement.

Primary/Major Duties and Responsibilities (Essential Functions):

• Coordinate the delivery of high-quality services to Shareholders and Beneficiaries
  • Support achievement of Shareholder Benefits objectives and targets set by leadership.
  • Coordinate pro rata Beneficiary and Elder Benefit distributions processes, including serving as main contact for all qualifying Elders.
  • Assist Shareholders in completing and updating Afognak Native Corporation forms related to processing estates and Shareholder stock transfers, such as: Testamentary Disposition Form, Gift of Stock, change of address, etc.
  • Maintain accurate and current Shareholder electronic database and hardcopy records including: share ownership, transfers, gifting, addresses, withholding/taxation documentation, wills, and other pertinent legal documents.
  • Support the development of and monitoring of reports and surveys to evaluate program and system effectiveness to ensure objectives are achieved on schedule.
  • Collaborate to maintain regular Shareholder communications via newsletter, mail, email, and social media.
  • Manage logistical support for Shareholder events and gatherings, including securing facilities, arranging meals, coordinating door prizes and giveaways, facilitating sign-in, etc.
  • Assist with department budgets and monitor expenditures within budget limits, ensuring timely invoicing.
  • Ensure Shareholder Benefits policies and procedures are followed to promote equitable Shareholder access to resources and services.
  • Support the delivery of high-quality programs within the Education Scholarships, Youth Career Development (YEP), Adult Career Development (CEP), and Economic Development benefit strands of Afognak Native Corporation (ANC) and the Afognak Benefits Trust (ABT).
  • Coordinate with other departments to maintain and manage records necessary for compliance, including related to the Shareholder Business Directory.
• Ensure compliance with corporate procedures and guidelines.
• Adhere to the Alutiiq values of harmony, mutual respect, efficiency, full disclosure, and respect for Elder knowledge, culture and heritage enshrined in ANC Policies.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Required Qualifications:

• Associate Degree Preferred.
• Able to multitask and prioritize work with a strong attention to detail and problem solve while exercising good judgment.
• Able to compose business correspondence and create visual presentations.
• Strong analytic, organizational, and networking skills.
• Able to integrate easily, work well in a team environment, and work with minimal supervision.
• Excellent interpersonal skills and judgment, with ability to apply tact and diplomacy in all situations.
• Positive attitude and excellent communication skills both written and oral, including telephone etiquette.
• Able to travel utilizing many different forms of transportation and some evening/weekend work required.
• Certified Notary Public or ability to obtain status within 30 days of employment.
• Strong interest in the successful development of Afognak Native Corporation Shareholders.
• Independent, able to focus on projects with little or no supervision, self-motivated, and able to speak to students and Elders with ease.
• Working knowledge of the Alaska Native Claims Settlement Act and Alaska Native Corporations.
• Able to thrive in a fast-paced environment with the desire to utilize time management skills at less busy times.
• High degree of sensitivity regarding confidential information. 

Required Experience:

• Five years related work experience to include customer service in a related field.
• Proficient with widely used computer equipment and programs, such as: MSWord, Excel, PowerPoint, Outlook, SharePoint, Adobe Professional, and the Internet.
• Experience with Shareholder/customer databases like Microsoft Dynamics 365 CRM is preferred. 
• Experience providing logistical support for meetings and events.
• Experience working with board members and Shareholders alike.

Afognak Native Corporation, Afognak Commercial Group LLC, Alutiiq LLC, and their subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status or any other characteristic protected by applicable federal, state or local laws.

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O’Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client–customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company’s Career page.