We have a Level 1 technical support position for someone with at least 1 year of corporate help desk / computer support experience and/or 1 year working at your college on the University's support team.

You need to be able to confidently handle an in-bound caller who is having issues with their workstation (Windows, Mac is a plus but not required). Ideally you know how to create and/or follow up on a trouble ticket using a ticketing system plus be able to work with the end user to troubleshoot and diagnose their issues which can include:

• MS Outlook syncing issues or Mailbox re-builds
• Updating Windows OS and/or installing a new image
• Identifying TCP/IP issues, a lack of connectivity and/or re-configuring the workstation on the network
• Helping someone resolving file sharing issues with Active Directory
• Figuring out and updated Group Policy Objects and permissions
• Determining the machine needs to be re-imaged, moving/saving files etc.

Certifications such as an A or an MCP are a plus as is a Bachelor's degree but they are not required if you have experience.

Please send over your resume and I'll get right back to you.

You have to be able to pass a background check and you need to be local to zip code 06484.

The role may be eligible to be converted to perm after 12 months.

Job Types: Full-time, Contract

Pay: $24.50 - $27.00 per hour

Expected hours: 35 – 45 per week

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Shelton, CT 06484: Relocate before starting work (Required)

Work Location: In person