The Account Manager will be responsible for managing and growing a portfolio of small business clients in the digital marketing space. This role will serve as the primary point of contact for clients, ensuring their success and satisfaction with the company's services. The Ideal candidate will have excellent communication, relationship-building, and problem-solving skills, along with a strong understanding of digital marketing principles and strategies.

We are hiring (100% remote) in the following states: AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX and VA.

ABOUT THE COMPANY

At BizIQ our mission is to partner with businesses to accelerate growth through smart, innovative and affordable digital marketing solutions. Our vision is to impact 150,000 businesses. Our core values are the backbone of our business and guide our hiring process: We have a Growth Mindset, We are Results Oriented, Innovative, Inspirational, Accountable and Transparent. We operate nationally and are growing by the day. We are a trusted Google Featured Partner to help small businesses grow their online presence and marketing strategy, with over 26,000 clients success stories across the U.S. We have an award-winning company culture, recently recognized as one of the nation's fastest growing companies, Inc 5000, and accreditation for conducting business with the highest standards of ethics with an A rating with the BBB.

OBJECTIVES:

• Account Management: Serve as the primary point of contact for clients and manage their accounts, handling any updates, changes, or inquiries that may arise. Monitor account performance and identify opportunities for improvement or growth.
• Relationship Building: Develop and maintain strong relationships with clients to ensure their ongoing satisfaction and to better understand their needs and goals. Communicate regularly with clients through phone calls, emails, and meetings, providing updates and addressing any concerns.
• Project Coordination : Collaborate with internal teams, such as marketing, design, and content creation, to ensure client projects are executed efficiently and effectively.
• Performance Reporting: Regularly analyze and report on client's digital marketing performance, including metrics such as website traffic, social media engagement, and conversion rates. Provide recommendations for optimization and improvement based on these insights.
• Issue Resolution: Address and resolve any client issues or complaints, coordinating with internal teams as needed to provide timely and effective solutions. Escalate critical issues to management when necessary.
• Client Retention and Upselling: Work to retain clients by ensuring their satisfaction with the company's services and addressing any potential issues before they escalate. Identify opportunities for upselling additional services or products that could benefit clients' business goals.

COMPETENCIES:

• Industry Knowledge: Previous Digital Marketing or SEO experience is preferred. Google Analytics/AdWords Certification is a big plus. Knowledge of local search ranking factors and/or writing content on the internet is recommended.
• Strategy Development: Ability to actively collaborate with clients to understand their marketing goals and objectives, and then developing effective digital marketing strategies to achieve those goals.
• Organization Skills: Must be highly organized and detail oriented in a production intensive environment, with the ability to work well under pressure.
• Issue Resolution: Ability to address and resolve any client issues or complaints, coordinating with internal teams as needed to provide timely and effective solutions. Escalate critical issues to management when necessary.
• Collaboration: Building rapport, collaborating effectively, and fostering positive working relationships with clients and colleagues. This includes being approachable, empathetic, and understanding.
• Verbal Communication : Expressing ideas, instructions, and feedback effectively and clearly through spoken word. This includes being able to articulate complex concepts in a simple, understandable manner.
• Written Communication: Writing clear and concise emails, reports, proposals, and other forms of written communication. This includes using proper grammar, punctuation, and formatting.
• Presentation Skills: Delivering engaging and persuasive presentations, including creating and demonstrating digital marketing proposals or recommendations to clients.
• Negotiation Skills : Engaging in constructive negotiations with clients or vendors to reach mutually beneficial agreements. This includes being able to articulate and defend the firm's position while taking into account the interests of all parties involved.

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer.
• Must be able to lift up to 15 pounds at times.

COMPANY BENEFITS & PERKS

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
• Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.