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Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel Leisure Co., we’re shaping the future of the travel industry.
The Director of Customer Experience Strategy and Operational Controls leads and directs the Operational Process, Excellence & Controls team and oversees the Customer Experience Strategy for the enterprise. This position develops goals and standards, to ensure the rules of the clubs are adhered to and supports organizational streamlining efforts to establish consistent controls and automation support. In addition to supervising, training, coaching, scheduling and motivation of employees on the OPEC team, this position is responsible for establishing an enterprise wide customer experience strategy and governance committee. The director is effective in achieving established performance expectations and documenting work flow to streamline departmental responsibilities while establishing standard operating procedures for the work teams. This position understands how Owner Services, club performance and customer obsession integrate into the success of Wyndham Destinations as a whole and develops effective departmental changes to support the goals, and leads a positive, performance-based culture.
Essential Job Functions
Minimum Requirements and Qualifications
Education
Knowledge and skills
Unless there is a legal requirement, experience will be accepted for the education requirement.
A Place for Everyone
Hospitality is at the heart of all we do at Travel Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
Full Time
$145k-190k (estimate)
04/25/2024
05/10/2024
clinch.co
NEW YORK, NY
25 - 50
2013
Private
OZ ETZIONI
$5M - $10M
Business Services
Clinch is a New York-based SaaS platform that allows advertisers to create, personalize, optimize and measure advertising experiences across channels.
The following is the career advancement route for Director, Customer Experience positions, which can be used as a reference in future career path planning. As a Director, Customer Experience, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Experience. You can explore the career advancement for a Director, Customer Experience below and select your interested title to get hiring information.