Salary: $7,606.00 - $9,887.00 Monthly
Location : Denver, CO
Job Type: Full Time
Job Number: SJA-9010-4/24
Department: Department of Regulatory Agencies
Division: Division of Professions and Occupations
Opening Date: 04/12/2024
Closing Date: 4/28/2024 11:59 PM Mountain
FLSA: Determined by Position
Primary Physical Work Address: 1560 Broadway, Denver, CO 80202
Department Information
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 11 paid holidays.
• Short- and long-term disability coverage.
• Tuition assistance program.

Description of Job
The Division of Professions and Occupations (DPO) provides consumer protection through its regulation of over 500,000 licensees, registrants, certificants and permit holders within more than 55 professions, occupations and business in the State of Colorado.

This work unit exists to ensure consumer protection through the regulation of licensees governed by the Department of Regulatory Agencies and the Division of Professions and Occupations. Regulation includes ensuring those licensed and practicing under the assigned Boards and Programs must comply with minimal statutory standards and coordinating the disciplinary process to enforce the statutory requirements according to the Colorado Revised Statutes. Both areas involve accomplishing the strategic measures of the Division, including improving customer service and managing fees, protecting consumers and leading people, as well as the regulation of all those providing such services, ensuring that those providing the services comply with minimal statutory standards, and coordinating the disciplinary process to enforce the statutory requirements according to the Colorado Revised Statutes.

Position : SJA 9010

The Program Director is a professional level position responsible for all aspects of the overall management and supervision of the Boards and Program Areas, including policy development, enforcement, licensing/registration, administrative responsibilities, and all matters related to the efficient and effective conduct of the Boards and Programs, their meetings, and the issues that come before these bodies. This position will also pursue these responsibilities with independent judgment and critical analysis to improve customer service, manage fees and expenses, protect consumers, and lead people in connection with the strategic goals of the Division.
Duties include, but are not limited to:

• Reviewing proposed and existing rules, statutes, policies, and legislation related to the assigned boards and programs;
• Managing disciplinary cases through prosecution, directing the program area to ensure licensee/registrant compliance with rules and orders as well as complaint investigations; determining licensure eligibility in complex cases and issuing orders; and issuing directions and subpoenas as necessary to accomplish these objectives;
• Developing and implementing procedures for program processes, including establishing criteria for applicants and licensees to follow in applying for licensure, in interacting with the board(s), and in disciplinary matters;
• Directing the internal affairs of the program area by establishing work unit goals, objectives, and plans; designing individual position assignments;
• Exercising authority for all positions in the program area; developing and justifying budget; authorizing expenditures; and resolving intra-agency conflicts;
• Representing the DPO in disciplinary and judicial proceedings; serving as the Board's representative to professional associations and other external constituencies on state, national, and international levels;
• Anticipating and providing direction to the Director and to the Board regarding regulatory philosophy and policy by developing and analyzing new regulatory theory and policy;
• Developing and analyzing new programs and procedures to implement same; identifying the need for new or revised public protection/safety initiatives and new or revised methods to better accomplish current goals and objectives.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):

• Graduation from an accredited college or university with a bachelor's degree in business, public administration, public policy, education, communication, general studies, or in a field of study closely related to the work assignment;
• Five (5) years of professional* experience working in the public sector performing the following:
  • Operational management and leadership: Ensuring compliance with policies, rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR
  • Program management: developing program policies, managing resources, and ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.

Of the five (5) years, two (2) must include formal** supervisory experience over professional level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.
SUBSTITUTIONS:

• A combination of professional* work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level, or knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree;
• A master's or doctorate degree from an accredited college or university in business, public administration, public policy, education, communication, general studies, or a field of study related to the work assignment will be substituted for the bachelor's degree requirement. Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications :

• Process improvement and change management experience including, developing and implementing new processes, quality improvement processes, and cost-saving measures, including improving processes to minimize regulatory and/or compliance burdens;
• Demonstrated experience working in a regulatory environment;
• Demonstrated experience interacting with various stakeholders to provide guidance, recommendations, and resolve concerns among stakeholders;
• Customer Service Leadership: Experience in developing principles and processes for providing customer service, developing customer needs assessment through the use of data and reporting, meeting quality standards for services and evaluation of customer satisfaction.
• Demonstrated program development experience, including experience developing and monitoring a budget, and experience establishing goals, objectives, procedures, and performance expectations;
• Demonstrated knowledge of statutes, laws, and regulations for the Electrical and Plumbing Board.
• Demonstrated experience with board and commission support.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated attention to detail;
• Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
• Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
• Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
• Flexibility, including the ability to adapt to new legislation, impacting operations, processes, and procedures;
• Ability to manage resources for multiple priorities;
• Process improvement and/or change management skills, to identify and meet efficient and quality standards to provide optimal customer service;
• Complex problem-solving skills, including the ability to analyze situations and develop solutions;
• Leadership and mentoring skills, including the ability to train, coach, have tough conversations with staff, and maintain a positive culture;
• Ability to collaborate and foster relationships with various stakeholders, peers, teams, and staff;
• Program management skills, including developing and establishing procedures and guidelines and determining how to meet program-wide objectives;
• Public speaking skills, including speaking to represent the division and boards as needed;
• Situational acumen, including the ability to see the big picture;
• Ability to work according to/knowledge of statutes, laws, and regulations for the Electrical and Plumbing Board;
• Strategic planning skills, including the ability to manage the workload of work units and its resources to include budget;
• Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
• Sound judgment and the confidence to make decisions on a routine basis;
• Self-motivated, self-directed, reliable, and accountable;
• Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
  • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

This position requires the ability to travel up to 5% of the time, including staying over weekends when required; and the ability to transport equipment, including, but not limited to, laptop computers, printers, manuals, and supplies.

Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.

Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

Supplemental Information
PLEASE READ - Required Application Materials
Interested individuals must submit the following online:
1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see rsum," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans' Preference : Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations : DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at or call (303) 894-2441.
Appeal Rights :
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01

DORA Q1: Please provide your Social Security Number. NOTE: This information will be kept strictly confidential and is only accessible to Human Resources Personnel.
02

DORA Q2: Are you a current or previous State of Colorado employee? Enter "yes" or "no" in the space provided. If "yes", enter 1) the State agency name, 2) dates of employment, and 3) your official classification title.
03

DORA Q3: If you are a current or former State of Colorado classified employee, have you ever been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation)? NOTE: Current and former State Personnel System employees who were disciplinary terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation) must disclose this information on the application. Failure to disclose this information and/or falsification of application materials may result in being removed from consideration for this position.

• N/A - I am not a current or former State of Colorado classified employee.
• YES, I have been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).
• NO, I have NEVER been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).

04

DORA Q4: Current or Former Classified Employees: Are you a transfer, non-disciplinary (voluntary) demotion, orreinstatement applicant?

• Yes
• No
• N/A - I am not a current or former State of Colorado classified employee.

05

DORA Q5: VETERAN'S PREFERENCE NOTE: If you are not eligible for/seeking Veteran's Preference, please skip down to the bottom and select option "N/A". REQUIRED DOCUMENTATION: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 reflecting dates of service, type of discharge, and, if appropriate, a campaign badge or service medal. If information regarding a campaign badge or service medal is necessary to award preference points and is not reflected on the DD214, other documents reflecting the grade or medal must be provided. Other types of documentation may be required for ten point preference. *Note 1: For a complete list of service dates and campaigns used in awarding preference points visit: http://www.opm.gov/veterans/html/vgmedal2.htm **Note 2: Medal holders and Gulf War veterans who originally enlisted after September 7, 1980, or entered active duty on or after October 14, 1982, without having previously completed 24 months of continuous active duty; must have served continuously for 24 months or the full period called or ordered to active duty. ***Note 3: Effective October 1, 1980, military retirees at or above the rank of major or equivalent, are not entitled to preference unless they qualify as disabled veterans. Reservists who are retired from the Reserves but are not receiving retirement pay are not considered "retired military" for purposes of veterans' preference. REMINDER: Proof of eligibility must be provided before points are allowed. Please attach documentation to your application. If you have not done so, please go back and do so now. Veteran's Preference points WILL NOT be applied without the appropriate documentation. PLEASE CHECK ALL THAT APPLY:

• N/A - I am not eligible for/seeking Veteran's Preference.
• A) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During any war declared by Congress
• B) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the period April 28, 1952, through July 1, 1955;
• C) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred after January 31, 1955, and before October 15, 1976;
• D) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the Gulf War period beginning August 2, 1990, and ending January 2, 1992;
• E) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred during the period beginning September 11, 2001, and ending on the date prescribed by Presidential proclamation or by law as the last day of Operation Iraqi Freedom; or,
• F) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: In a campaign or expedition for which a campaign medal has been authorized*, such as El Salvador, Lebanon, Granada, Panama, Southwest Asia, Somalia, and Haiti.
• G) I have served on active duty in the Armed Forces at any time and have a present service connected disability or are receiving compensation, disability retirement benefits, or pension from the military or the Department of Veterans Affairs; or
• H) I am a Purple Heart recipient;
• I) I am the spouse of a veteran unable to work because of a service-connected disability;
• J) I am the unmarried widow/widower of certain deceased veterans; and
• K) I am the mother of a veteran who died in service or who is permanently and totally disabled.

06

DORA Q6: Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. Q: Have you included this cover letter as an attachment to your application? (If not, you may go back and do so now).Yes, I have attached the required cover letter explaining how I meet the required competencies and how my accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make me a good fit for this position; I may also attach additional documents that demonstrate this.No, I have not attached the required cover letter to my application. Note: I understand that failure to include this information and follow instructions may prevent me from competing in subsequent measures used to arrive at a top group of applicants.

• Yes
• No

07

DORA Q7: Do you currently possess a bachelor's degree in business, public administration, public policy, education, communication, general studies, or a field of study directly related to the work assignment? If so, please list the type of degree below.
08

DORA Q8: Please explain in detail how you meet the following minimum qualifications: Five (5) years of professional* experience working in the public sector performing the following: I- Operational management and leadership: Ensuring compliance with policies, rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR II- Program management: developing program policies, managing resources, and ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.
09

DORA Q9: Please explain in detail how you meet the following minimum qualifications: Of the five (5) years, two (2) must include formal** supervisory experience over professional level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.
10

DORA Q10: Please explain in detail how you meet the following preferred qualifications: Process improvement and change management experience including, developing and implementing new processes, quality improvement processes, and cost-saving measures, including improving processes to minimize regulatory and/or compliance burdens.
11

DORA Q11: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience working in a regulatory environment.
12

DORA Q12: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience interacting with various stakeholders to provide guidance, recommendations, and resolve concerns among stakeholders.
13

DORA Q13: Please explain in detail how you meet the following preferred qualifications: Customer Service Leadership: Experience in developing principles and processes for providing customer service, developing customer needs assessment through the use of data and reporting, meeting quality standards for services and evaluation of customer satisfaction.
14

DORA Q14: Please explain in detail how you meet the following preferred qualifications: Demonstrated program development experience, including experience developing and monitoring a budget, and experience establishing goals, objectives, procedures, and performance expectations.
15

DORA Q15: Please explain in detail how you meet the following preferred qualifications: Demonstrated knowledge of statutes, laws, and regulations for the Electrical and Plumbing Board.
16

DORA Q16: Please explain in detail how you meet the following preferred qualifications: ? Demonstrated experience with board and commission support.
17

Q17: The salary range posted for this position is (Ex. $91,275 - $118,644 annually ($7,606 - $9,887/monthly); while appointments are typically made at or near the range minimum, the salary will be set based on the qualifications of the candidate appointed and relevant factors. Please share your salary expectations below.
18

DORA Q18: If you move forward in this process and are selected for this position, what is the earliest date that you would be able to start?
Required Question