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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Patient Access department has an exciting opportunity for full-time Patient Registration Representatives in multiple locations. The locations include: Coral Gables, Palmetto Bay, Downtown Miami, Doral, Kendall, and Broward.
Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
Identify and collect patients self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patients financial responsibility upfront.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Knowledge, Skills, and Abilities:
Excellent verbal and written communications skills in English. Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent mathematical and cash management skills.
Knowledge of medical terminology preferred.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart
Cadence/Prelude/Enterprise
Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
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Minimum Qualifications:
High School Diploma required; Bachelors degree preferred
Patient Access Representative 1
- Minimum of one (1) year experience in customer service; experience in a healthcare related setting preferred
Patient Access Representative 2
- Minimum of two (2) years experience in customer service; experience in a healthcare related setting preferred
Patient Access Representative 3
- Minimum of three (3) years experience in customer service; experience in a healthcare related setting preferred
Any appropriate combination of relevant education, experience and/or certifications may be considered.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer -
Females/Minorities/Protected
Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Click
here
for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
c101
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