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As the Team Lead, your primary responsibility will be to oversee and coordinate comprehensive relocation services for corporate clients and their transferring families. This role involves managing a team of relocation consultants and ensuring the seamless delivery of all relocation services required by clients. These services encompass home marketing assistance, household goods management, move coordination, home search support, mortgage guidance, temporary living arrangements, employee relocation policy counseling, financial administration, and more. Your leadership will play a pivotal role in achieving outstanding service outcomes for our valued clients.
Responsibilities:Lead and supervise a team of relocation consultants, ensuring smooth and efficient day-to-day operations. Coordinate with the Director of Operations to establish operational goals, strategies, and performance metrics. Monitor team performance and individual contributions, providing feedback, coaching, and support as needed. Develop and implement process improvements to optimize workflow and increase operational efficiency. Collaborate with cross-functional teams to address operational challenges and implement solutions. Prepare reports and presentations for senior management, providing insights into team performance and operational trends. Identify training needs and opportunities for professional development within the team. Foster a positive and collaborative team culture, promoting open communication and teamwork. Manage the BVO and GBO aging and pre-inventory reports in conjunction with the account managers to improve overall home sale statistics. Prepare and conduct employee performance reviews in conjunction with the Director of Operations. Flexibility to adapt to changing priorities and demanding workloads. Identify training needs and develop learning objectives aligned with business goals. Ensure compliance with company policies, industry regulations, and safety standards. Conduct regular team meetings to communicate updates, goals, and performance targets. Handle escalated operational issues, making quick and effective decisions to maintain operational continuity.
Qualifications:Previous experience in a supervisory capacity or evident ability to lead and direct others effectively. Proficient in managing daily operations and streamlining processes to drive increased efficiency and productivity. Interact with customers and team in a friendly, professional, and empathetic manner, actively listening to their concerns, and providing effective solutions. Deliver top-notch service to ensure customer satisfaction. Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment. Possesses a minimum of 3 years of experience in a Relocation Consultant role or equivalent relevant experience. Demonstrates a track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios. Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department. Strong computer skills are a must, with proficiency in Microsoft products.
About:CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance youve come to the right place.
Benefits
Full Time
$64k-81k (estimate)
05/07/2024
05/20/2024
caprelo.com
STERLING, VA
100 - 200
1997
BARRY MORRIS
$50M - $200M
Business Services
CapRelo delivers comprehensive global employee relocation and assignment management services to clients around the world. Our goal is to make the process easy for everyone involved: from our clients, their employees (and their families) to our suppliers and partners. Using the latest technology and our cloud-based platform CapConnect, we simplify and streamline the complexities of relocation for companies and their employees. After all, Quicker Data, means Quicker Answers, so you can Make Smart Talent Decisions Faster! Capabilities include: assignment services, compensation, expense administra ...
tion, move management services, cross-cultural training, visa & immigration, home sale and purchase, property management, destination services, travel services, lump sum management and consulting to create corporate mobility policies.
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The following is the career advancement route for Team Lead, Operations positions, which can be used as a reference in future career path planning. As a Team Lead, Operations, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Lead, Operations. You can explore the career advancement for a Team Lead, Operations below and select your interested title to get hiring information.