Career Team is looking to hire Eligibility Specialists that will perform professional work providing eligibility services to build cases in our WIOA Program reporting to the Program Advisor. The Eligibility Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!

Your Impact on Career Team's Success:

• Provide information about workforce services
• Process screenings and applications to determine eligibility for customers in East Texas
• Enters data from source documents into case management system and document storage system. Maintains database by entering new and updated customer information
• Processes customer documents by reviewing data for deficiencies
• Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
• Accurately document customer interactions through well-written case notes
• Ensure that case files meet or exceed programmatic requirement
• Maintains operations by following policies and procedures
• Working knowledge of office equipment, computer software and computer hardware
• Work as part of a team in order to achieve a common goal

To Qualify for the Role, the Ideal Qualifications Include:

• Ability to serve as a role model to customers and motivate them towards achieving goals;
• Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook).
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written required
• Two years of work experience combining elements of training, customer service, working with culturally-diverse customer base with the ability to be culturally sensitive

Hourly Wage: $18/hour

 As a part of the overall compensation, Career Team also offers a competitive package including a 401k with a company match, medical, dental, vision, disability insurance and supplemental insurance.

Employment Type: Full time, non-exempt