TITLE:
Career Advisor - Basic Services

REPORTS TO:Area Manager

LOCATION:Tyler, TX

EMPLOYMENT TYPE:Full-Time, Non-Exempt Employee

A Career Team Basic Services Career Advisor is responsible for developing, documenting, and implementing a customer’s program-specific service strategy to assist the customer in obtaining/retaining self-sufficient employment while complying with all applicable regulations and guidelines. 

Your Impact on Career Team’s Success:

• Provides information about eligible Workforce services through individualized career counseling and programmatic expectations.
• Communicate program-specific requirements. Examples: employment verification, job search documentation, contacts, employment and training participation requirements, follow-up processes, verification/documentation requirements
• Develop and maintain a professional relationship with customers by meeting with them via a frequency and format that complies with programmatic regulations while meeting the needs of the customer.
• Facilitate virtual and in-person work readiness curriculum and proctors assessment testing as appropriate.
• Provide professional customer service and communicate efficiently with customers, peers, and management (verbally and in writing, as appropriate).
• Communicate through appropriate channels regarding issues requiring communication with partnering agencies.
• Provide individuals with information regarding program-specific available participation options and labor market information to allow the customer to make informed participation choices as available and appropriate.
• Assure Board targets are met regarding services and priorities provided.
• Track and document customer progress using appropriate tools and applying compliant data entry guidelines.
• Determine the need and qualification for eligible supportive services and assure all applicable documentation and distribution guidelines are met.
• Enter data into the mandated database system accurately and timely.
• Maintain accurate and timely entry of required information into designated tracking tool/system.
• Remain compliant with all training offered to ensure up-to-date knowledge of processes and procedures.
• Comply with self-audit guidelines and other processes to assure case quality.
• Maintain professionalism and confidentiality when dealing with private/sensitive issues and information.
• Other Job Duties:This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required.

To Qualify for This Role, You Must Have:

• Education: Minimum of a Bachelor’s Degree from an accredited college/university or equivalent relevant work experience or a combination of 4 years’ qualifying education plus relevant work experience.
• Skills/Abilities: 
  • Must have knowledge of Microsoft Office: Outlook, Excel and Word, Microsoft Teams, Zoom, or similar platforms.
  • Ability to work efficiently virtually using phone, text, and video conference with customers, peers, and management.
  • Must be able to work in a fast-paced, ever-changing environment.
• Required Competencies: Professional Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. 

Pay Range: $18

Working conditions are primarily in an office environment with occasional travel to other locations within the East Texas service area.