At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

General Maintenance Technician IV performs maintenance service and repairs in the areas of plumbing at the journeyman level. This position is knowledgeable in the procedures and safety measures associated with industry and company standards. Familiar with a variety of these fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and a wide degree of creativity and latitude is expected. Work in a team environment to do repairs, and assist preparation of guest villas. Handle in-house repairs in areas that might include plumbing and related repairs assisting the plumber in everything needed.

ESSENTIAL DUTIES AND TASKS:

• Handle in-house repairs regarding the removal and replacement of ceramic tiles, painting, repair of or replacement of wallboard systems, carpentry, cabinetry, laminate replacement, and granite repairs if its related to plumbing projects.
• Assists guests and staff in the resolution of unit maintenance concerns, complaints, and questions.
• Utilize specific hand and power tools required to accomplish all phases of projects as assigned.
• Perform any other duties and lead projects (ex: AUM project) as deemed necessary by the Manager of Facilities Operations.

SUPERVISORY RESPONSIBILITIES:

• Minimum, unless assigned duties as a project lead.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• Minimum of 4 years combination of work experience and/or vocational training
• Maintenance experience at journeyman level in multiple areas of facilities maintenance

CERTIFICATES, LICENSES, REGISTRATIONS:

• Any certification is preferred, which includes HVAC, CPO, EPA
• American Red Cross CPR/ AED rescue certification preferred

QUALIFICATIONS:

• Must have superior ability to perform skilled work in general and facility maintenance.
• Must be able to perform highly skilled finish work in cabinetry, wall/ floor covering and finishes, and laminate repair.
• Must have superior skills in painting, tile, plumbing, carpentry and electrical.
• Must have ability to problem-solve and repair major appliances.
• Must have knowledge of hand and power tools and a mechanical aptitude.
• Must have strong troubleshooting and face to face guest communication skills.
• Must be able to follow written instruction and complete documentation associated with unit maintenance.
• Ability to collaborative with cross function work groups that results in positive outcomes.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

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