The Facilities Operations Workflow Coordinator is responsible for directing, monitoring and reporting on workflow within the resort’s facilities operations function to achieve departmental performance goals. This role partners closely with resort Guest Services (front desk), Facilities Operations staff, and resort guests to schedule and track quality inspection, preventative care, and repair work tasks using the facilities operations computerized system of record. The coordinator serves as a key advisor to the head Facilities Operations, identifying, reporting and making recommendations on trends and opportunities for improving workflow and performance.

COMPANY BENEFITS:

• Weekly Pay
• Growth Opportunities & stability
• 401K
• Comprehensive Benefits-Medical, Dental &Vision Plans
• EAP-Employee Assistance program
• Paid Time Off
• Discounts through IHG, company Perks website & FREE Vacation using ClubGO

ESSENTIAL DUTIES AND TASKS

• Provide administrative support to the Resort Operations and leadership team, including but not limited to payroll processing, procurement, and AR/AP. Also responsible for updating/distributing various weekly and monthly reports such as RCI, Medallia, Security reports, etc
• Dispatching Maintenance and Housekeeping work orders and requests via work order platform
• Schedule meetings, assist with coordinating department events, schedule inspections for various leaders, as well as take meeting notes and prepare agendas.
• Monitor/maintain inventory of supplies, equipment, uniforms, etc

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Previous administrative experience required
• Customer Service and/or hospitality experience a plus
• Property management system proficiency preferred
• Facilities management system proficiency preferred
• Customer relationship management system operation proficiency preferred

QUALIFICATIONS

• Must have excellent organizational skills and be detail oriented
• High degree of confidentiality
• Must possess strong verbal and written communication skills
• Proficiency with Microsoft Office to include Word, Excel, PowerPoint, and Outlook
• Excellent customer service skills
• Ability to work in a fast paced environment
• Any certifications a plus
• Must have valid driver’s license and pass MVR check
• Must be able to lift up to thirty pounds

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.