Job Summary: The front office attendant will greet, instruct, direct and schedule patients and visitors. Ensures that patients’ charts are prepared and in order for the next working day which includes entering patient information completely and verifying all patient information in the system. He or she will serve as a vital team player between co-workers, patients, and medical support staff.Essential Duties and Responsibilities:Customer Service greets patients and visitors in a prompt, courteous and helpful manner.Checks in patients, verifies and updates necessary information in the medical record.Receives payments from patients and issues receipts. Reconciles daily cash.Schedules appointments and follows office scheduling policies. Follows up to make sure all patient and insurance information is current, correct, and in order, confirms patient appointments for the following day.Answers telephone, screens calls, takes messages and provides information.Files charts, coordinates lab work, physician’s report, sorts/delivers mail, medical records and other correspondence.Screens visitors and responds to routine requests for information.Maintains work area and lobby in neat, orderly manner.Valid driver’s license and ability to travel between both practice locations as needed.Availability to work Saturday hours as scheduled.Attends meetings as required.Performs related work as required.Cross training with billing as outlined in “Billing Coordinator Position”.Organizational skills and attention to detail.Time management skills.Ability to prioritize tasks and to delegate when appropriate.Maintains patient confidentiality and complies with all HIPAA regulations.Additional duties as assigned to meet the needs of business operations.Supervisory Responsibilities:NoneRequired Knowledge, Skills and Abilities:Knowledge of front-office procedures. Knowledge of practice cash payment policies and procedures.Ability to enter patient demographic information in computer in timely and efficient manner.Greet patients and answer the telephone in a courteous and helpful manner.Excellent verbal and written communication skills.Ability to sort and file materials correctly by alphabetic or numeric systems.Ability to establish and maintain effective working relationships with patients, co-workers and vendors.Ability to multi-task.Education and Experience:High school diploma or GED. Prefer one-year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience required.Equipment Used:Computer, telephone, fax machine, photocopier, and other standard office equipment.Interaction:Work is performed in reception area. Involves frequent contact with patients. Interaction with others is constant and interruptive. Contact involves dealing with sick children, exposure to communicable diseases, toxic substances, and medicinal preparations. May require individuals to work in outside elements to complete necessary job duties and responsibilities.Physical Requirements:Work may require frequent mobility and/or sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or papers weighing up to 20 pounds. Other responsibilities as assigned by Practice Manager.