Company Overview:
CareCloud is a leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle. We provide technology-enabled revenue cycle management and a full suite of proprietary cloud-based solutions to healthcare providers, from small practices to enterprise medical groups, hospitals, and health systems, throughout the United States. Healthcare organizations today operate in
highly complex and regulated environments. Our suite of technology-enabled solutions helps our clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience.
Job Summary:
We are looking for experienced an Patient Services Representative to join our call center team in Rutherford, NJ. Patient Services Representatives effectively manage calls that come in through the call queue by providing a high standard of service to Patients and Clients, facilitating first-call resolution on all issues requiring follow-up, and representing our clients and CareCloud in the best possible way.
Essential Duties and Responsibilities:

• Review referrals received via fax or email to ensure all required information is provided.
• Communicate via email with regional team to confirm coverage in the area for possible clients.
• Place initial call to possible clients to offer in-home physical, occupational, or speech therapy.
• Follow up on clients with pending issues to be resolved within a 3-day follow-up period, including making calls to providers and or power of attorney to help advance admitting process.
• Review patient’s insurance benefits and guide them through our payment options.
• Demonstrate ability to work in multiple medical billing software, website portals, and credit card processing systems.
• Have the ability to be self-efficient in completing all tasks assigned to your dashboard, with a daily minimum of 50 tasks
• Actively participate in communication with direct reporting management to support process improvements, team participation, and patient satisfaction.
• Maintain and follow confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA
• Follow the Fair Debt Collection Practices Act (FDCPA).
• Maintain good attendance and punctuality

Required Knowledge, Skills, and Abilities:

• Good communication skills: verbal, listening, interpersonal and written.
• Excellent computer skills in a Microsoft Windows operating System environment, Word, Excel, and PowerPoint.
• Strong focus on patient care and customer service with the ability to exhibit patience and informed decision-making.
• Positive demeanor with the capability to work both independently and collaboratively within a team setting.
• Problem-solving skills with the ability to manage schedule solutions as needed.
• Knowledge in medical billing; CPT and ICD-10 codes a plus.

Education and Experience:

• High School diploma, GED, or equivalent experience
• Bilingual a plus
• Prior experience with physical, occupational, and speech therapy services a plus.

Supervisory Responsibilities:

• None

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Able to lift up to 15 pounds at times.

EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.
ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.
Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Dental & vision
• 401(K) with company match
• Flexible spending accounts (health & dependent care)
• Company-paid life insurance (accidental and supplemental coverage at low cost)
• Company-paid Short and Long term disability
• Voluntary benefits
• Flexible PTO and Paid Holidays