Care Navigator

The CareBridge Care Navigator supports and collaborates with both patients and medical professionals to ensure effective, organized, and comprehensive care for patients with physical, developmental and intellectual disabilities. This is a frontline role which partners with an interdisciplinary care team to provide virtual disease education and care coordination to patients. This role conducts regular telephonic and televideo visits with patient, assists patients in scheduling visits with other interdisciplinary care team members, and facilitates care coordination with other medical providers.

Responsibilities:

• Check in with patients on a regular basis to see if they have any immediate care needs and to assist with disease education and care coordination
• As necessary, schedule patients with other interdisciplinary care team members
• Arrange for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures
• Provide day to day support to assigned care team which includes RNs, NPs, Pharmacists, Social Workers, etc.
• Communicate with patients about their condition through email, phone, and video conversations
• Maintain excellent punctuality and attendance during work hours and adhere to schedule
• Manage large amounts of inbound and outbound inquires and document all correspondences within systems timely and accurately, all while targeting for a first call resolution
• Other duties as assigned

Qualifications:

• Passion for helping patients with physical, developmental and intellectual disabilities
• A warm, engaging personality with the ability to connect with individuals virtually via phone and/or video
• Experience in a healthcare environment preferred
• Experience delivering persuasive messaging and empathy
• Expertise in phone etiquette and professional phone demeanor
• Solution-oriented and a creative problem solver
• Inspires a positive and collaborative working environment
• Ability to work in a metric-driven and goal-oriented environment
• Experience with conflict resolution, defusing, and de-escalating calls
• Calm, unhurried approach that inspires confidence
• Highly organized and detail-oriented
• Self-starter with a propensity to follow-up and follow-through
• Experience with Thrio and Elation systems preferred

Those who thrive at CareBridge tend to possess these qualities:

• An entrepreneurial spirit
• A tenacious self-starter
• Flexible and adaptable to a constantly changing workload
• Must enjoy working in a fast-paced environment
• A sense of humor and a down-to-earth nature
• A drive to assist the member by going above and beyond to simplify their experience

Employment Type: Full-time

Location: Remote

About CareBridge

CareBridge is a provider of technology and services that assist payers and states in caring for patients with physical, intellectual and developmental disabilities. CareBridge’s services include 24/7-member support, benefit management, electronic visit verification (EVV) and data aggregation. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in Nashville, Tennessee.