Leadership and Coordination:

Author’s reports track productivity and coordinate with the Grantee and the Manager to ensure the success of the HOPWA program.

Assists with QA reviews taking corrective action if necessary.

Ensures the services provided by Housing Case Managers meet or exceed agency and funder standards.

Reviews Housing Case Manager’s documentation and billing to ensure it is Timely, Accurate, Legible, and Clear.

HOPWA and Other Housing Opportunities

Screens and/or assesses all new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule.

Completes applications for HOPWA programs and other housing programs.

Determines eligibility for HOPWA programs and other housing programs.

Identifies resources and refers to appropriate housing programs.

Follows up on clients’ housing stability (HOPWA and non-HOPWA housing).

Caseload Management:

Maintains an average annual active caseload as assigned by Management.

Acts as a liaison when required to ensure that clients are properly referred within agency programs or external services in order to remove barriers to treatment and care.

Service Planning and Documentation:

Ensures all documentation is timely, accurate, legible, and clear.

Empowers clients to participate in their treatment planning as needed.

Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines, and performance standards.

Inputs client information using electronic data entry according to agency and departmental guidelines.

Maintains an accurate record on the time sheet reflecting time spent in the program worked.

Prepares necessary program reports and records as requested by the supervisor and/or manager.

Manages Resources:

Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.

Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including PCIS, Web-based systems, CASE WATCH, Provide Enterprise CareWare, HIMS, NextGen, and client electronic health records).

Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Community Involvement:

Participates in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned roles for the health center Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, and responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.

Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: constant sitting, walking, hearing, talking in person, and talking on the phone. Occasional driving stretching/reaching and standing are required. Work is performed in an office setting.

Other
Participates in health center developmental activities as requested.
Other duties as assigned.