Clinical Duties

Reviews assigned provider tasks including:

Hospitalization notifications, prescription refills, consultant notes, laboratory and diagnostic imaging and report results

Obtains prior authorization for services and medications and/or communicates need for authorization

Communicates with patients and creates chart updates for provider signature

Provides direct patient care and minor office procedure surgical assist as needed

Provides nursing triage as needed including:

Emergency, isolation, and crisis intervention, administer medications as needed

Supports the Office Manager in overseeing Patient Care Assistants (PCAs) during absences and/or when needed

Supports medical management with daily coordination, direction, and evaluation of delivery of patient care for the health center’s medical care department.

Provides and promotes quality patient care based on the individual needs of the multicultural patient populations served

Serves as liaison between medical providers, medical support staff and other departments.

Assists in the coordination of care with the interdisciplinary team members for achievement of patient goals.

Administrative Duties

Handles all communications including:

Daily email, telephone calls/information requests with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages as needed.

Responsible for accurate and timely documentation in EHR.

Participates in internal committees, meetings, audits, site visits as needed.

Gathers patient information accurately and completely by utilizing appropriate templates in agency’s database:

Current Electronic Health Records (EHR), Practice Analytics, Provide.

Quality Assurance/Compliance

Adheres to Infection Control Policies and Procedures, including Universal Precautions in order to achieve compliance and maintain a safe environment of care.

Maintains agency guidelines relating to safety, outreach and confidentiality.

Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned role in Agency Continuity of Operations Plan (COOP).

Ensures that medical operations fully comply with Agency and HIPAA requirements.

Reviews patient’s records on a monthly basis for quality assurance compliance.

Promotes agency’s ancillary services (i.e. Nutrition, Dental, Behavioral Health, Specialty Care) when clinically indicated and appropriate.

Ensures that online trainings are current as required by the health center medical curriculum. 

Assists supervisor in the training of new staff (peers).

Conducts quarterly assessment skills for LPNs and Patient Care Assistants

Culture of Service: 3 C’s
Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent and important

Physical Requirements

This work requires the following physical activities: constant talking in person, talking on the phone, hearing/visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, sitting and bending. Occasional standing, driving and climbing may be required. Work is performed in clinical/office settings.

Other
Participates in health center developmental activities as requested.
Other duties as assigned.

JOB SPECIFICATIONS

Education:

Bachelor’s Degree in nursing or healthcare related field required.

Training and Experience:

At least one year of related work experience required. She/he must have knowledge in promoting wellness and the management of chronic diseases/conditions within the primary care setting. Trainings in HIV/AIDS are recommended.

Licenses and/or certifications:

Florida Registered Nurse (RN) license, active and clear, required. Current BLS-Basic Life Saving for Healthcare Workers, Biomedical Waste, OSHA certifications are required. ACLS-Advance Cardiac Life Saving certification is preferred/required within 6 months of employment.

Job Knowledge and Skills:

Bilingual (English Spanish) is preferred. Computer knowledge should include Microsoft Office, Electronic Health Records (EHR) and related software programs. S/he must possess technical skills, communication, critical thinking, interpersonal skills, flexibility, organizational skills, accountability, and leadership. Excellent organizational, presentation, communication, problem-solving and teamwork skills are required. Ability to work independently and handle stress appropriately. Ability to work cooperatively with medical, pharmacy and other supporting staff. Ability to work with multicultural, underserved, and diverse population is required.