Essential Job Responsibilities:

Administrative and Clinical Duties

Provides direct patient care (medical care or research)

Properly document all patient interactions in the patient’s electronic health record (EHR).

Electronically enters charges related to patient care in EHR.

Identifies and refers patients for current clinical trials (research)

Responds and provides input regarding medical management of patient issues presented by clinical research staff regularly.

Electronically reviews and signs off on laboratory results and other patient related information in a timely manner

Electronically reviews and authorizes prescription refills (when appropriate) in a timely manner

Electronically reviews and authorizes Specialist follow up referrals (when appropriate) in a timely manner

Electronically documents adherence to the health maintenance/screening guidelines found in Care Resource’s Manual of Clinical Care Guidelines, with particular attention to those required for Universal Data Systems (UDS) and other reporting 

Electronically reviews and signs off on laboratory results and other patient related information in a timely manner.

Maintains productivity standard set by management by ensuring appointments slots are filled and accessible for emergency walk-in appointments

Provides medical cross-coverage - as required (i.e. internal medicine PCPs will only cross-cover with Family Practice for adult/adolescent patients)

Complies with agency’s policy as it relates to “External Access to Patients Electronic Health Records”

Completes required documents/forms on behalf of patients

Promotes agency’s ancillary services (i.e. Nutrition, Dental, Psychosocial, Speciality Care) when clinically indicated and appropriate.

Conducts special projects as assigned and related to the operations of the Medical Care and/or Research Programs

Provides primary care to patients in their homes when necessary

Provides primary care to patients in the mobile van at various locations – when required

Quality Assurance/Compliance

Completes monthly Medical Quality Assurance assessments (QA records review)

Completes all required trainings (i.e. NetSmart)

Participate in regular case staffing to discuss procedures and quality assurance with the medical team

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper hand washing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens. Frequent walking, standing and exposure to hazardous materials. Occasional bending, stretching/reaching and driving may be required. Work is performed in office and medical settings.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.