JOB SUMMARY
The Patient Care Assistant - EHE supports the department by providing direct patient care in the clinic and in the field.
This position must be available for fieldwork on the mobile medical unit as well as clinic work.
ESSENTIAL JOB DUTIES
Responsible for completing a variety of medical/administrative related tasks in support of the medical provider.
Maintains effective communication with patients in reference to wait time, patient needs and expectations and patient feedback.
Escorts patient to the different areas within the medical office (check-in/out, lab, exam room)
Completes all tasks sent via EHR by the requested timeframe.
Ensures compliance with health center's policies and procedures as it relates to medical examination of every patient seen.
Makes phone calls and documents in EHR per provider.
Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement.
Obtains and documents patient vital signs and intake in the EHR per procedure.
Reports abnormal findings to the Registered Nurse and/or Medical Provider
Able to perform: electrocardiogram (EKG's), vision and hearing test, diabetic, foot/monofilament test, all specified POCT as needed.
Ensure proper processing and specimens are securely enclosed for transport to lab.
Obtains medical records as needed.
Completes pre-visit planning for assigned scheduled patients.
Collects, transports, disinfects, and prepares instruments for sterilization process in accordance with policy and procedure.
Places orders for the following:
Laboratory testing, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injections per standing orders
Quality Assurance/Compliance
Ensures examination rooms are in compliance with(OSHA) and Joint Commission (JC) standards
Ensures proper documentation/logging and disposal of medication into the hazardous/black box.
Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use.
Safety/Cleanliness
Ensures cleanliness of clinic area and examination rooms
Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager
Maintains agency guidelines relating to safety, outreach and confidentiality
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines
Maintains and follows infection control standards and Universal Precautions as per policy and procedure.
Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager
Understands and appropriately acts upon assigned role in Emergency Code System
Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)
Culture of Service: 3 C's
Compassion
Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided
Other
Participates in training sessions and other meetings as required by the agency and/or funding sources.
Participates in agency developmental activities as requested.
Trained in basic phlebotomy within 90 days of start date.
Other duties as assigned.
JOB SPECIFICATIONS
Education:
High school diploma required
Licenses/Certificate/Training and Experience:
Medical Assistant certificate required. Active CPR/BLS (Cardiopulmonary Resuscitation /Basic Life Savings for Health Care Workers) certificate. Two (2) years of related work experience are required. Biomedical Waste, OSHA and phlebotomy certifications are required.
Job Knowledge and Skills:
Bilingual (English Spanish or English-Haitian Creole) is preferred. Ability to problem-solve and attention to detail. Excellent communication skills - oral and written. Computer knowledge (i.e. Microsoft, Electronic Health Records).Organizational, multitasking and teamwork skills are required. Ability to work with multicultural and diverse population.
Contact Responsibility:
The responsibility for internal external contacts (i.e. deal with people in a respectful, sensitive and professional manner) is frequent and important
PHYSICAL REQUIREMENTS
This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in an office and laboratory setting.