ESSENTIAL JOB RESPONSIBILITIES
HOPWA and Other Housing Opportunities Coordination:
Screens and/or assesses all new clients for SURE Program, Rapid Re-Housing, Permanent Supportive Housing, and other housing opportunities (e.g., Section 8; Homeless Assistance Programming; Rental Assistance; Move-In Assistance; Rapid Re-Housing; Permanent Supportive Housing) according to the intake schedule.
Completes application for Housing Assistance programs and other social services.
Determines eligibility for Housing Assistance programs and other social services.
Identifies resources and refers to appropriate housing programs.
Follows up on clients' housing stability (Housing, Medical and Treatment Adherence)
Refer clients to SURE Program, Permanent Supportive Housing, Rapid Re-Housing, Elderly Programs, Medical, Dental, Behavioral Health and services requested.
Caseload Management:
Maintains an average annual active caseload as assigned by manager and the program.
Acts as a liaison when required to ensure clients are properly referred within agency programs or external services in order to remove barriers to treatment and care.
Service Planning and Documentation:
Ensures all documentation is timely, accurate, legible, and clear.
Empowers clients to participate in their treatment planning as needed.
Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
Input client information using electronic data entry according to agency and departmental guidelines.
Maintains an accurate record on time sheet reflecting time spent in program worked.
Prepares necessary program reports and records as requested by the supervisor and/or manager.
Manages Resources:
Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Community Involvement:
Participates in agency developmental activities as requested.
Other duties as assigned.
Safety:
Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency's Continuity of Operations Plan (COOP).
Culture of Service: 3 C's
Compassion
Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.
Competency
Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered.
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritizes internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided.
JOB SPECIFICATIONS
Education:
Bachelor's Degree in public health administration, social services, or related field.
Training and Experience:
Two years of homeless/social services experience are required. One year of HIV/AIDS experience preferred. HIV/AIDS training and program related training provided by the State or County are required within 90 days of hire date.
Licenses and/or certifications:
N/A
Job Knowledge and Skills:
Bilingual (English Spanish/ English-Creole) is preferred. Knowledge of homeless community resources and community services is required. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. Ability to work with multicultural and diverse population is required.
Contact Responsibility:
the responsibility for internal and external contacts is frequent and important.
Other
Participates in agency developmental activities as requested.
Own Transportation Required.
Other duties as assigned.
PHYSICAL REQUIREMENTS
This work requires the following physical activities: constant vision for close work, sitting, walking, hearing, talking in person and talking on the phone. Frequent sitting, walking, bending, standing, and stretching are required. Occasional driving and climbing are required. Work is performed in an office setting.