Essential Job Responsibilities

Administrative/Compliance Duties
Creates and administers project timelines, timetables, and associated resources.
Initiates inter-departmental meetings to ensure health centers' clinical systems transitions are conducted in accordance with health center needs, goals, and reporting requirements.
Coordinates IT/Clinical application projects with effective internal and external communications and change management related to the clinical information systems.

Project Coordination
Conducts workflow review and feature analysis of clinical applications which are on the health centers list for implementation or possible implementation.
Gathers requirements from different departments for clinical systems capabilities.
Compares the performance of legacy clinical applications to be phased out with potential/desired performance of replacement clinical applications.
Assesses and prioritizes the needs of health center departments and assists in establishing timelines for new features and new clinical application implementations.
Delivers structured information to the Clinical IT team for the build, configuration, testing of replacement clinical applications.
Coordinates staff training processes related to the clinical application projects.
Creates supporting documentation for clinical application changes and distributes to team members.
Coordinates realistic goals and objectives for members of transitions committees.
Participates in workflow optimization efforts.
Serves as superuser (in-house subject matter expert) of the company’s electronic health records system (EHR).
Monitors internal support cases in the agency’s service desk addresses cases that are within his/her competency.
Assist level I & II support technicians in troubleshooting of the EHR issues, acts as a subject matter expert on clinical workflow/clinical data entry.
Attends workshops, conferences, and seminars necessary for professional growth (internal and external meetings).

Culture of Service: 3 C’s
Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language.
• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety
Ensures proper hand-washing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility
Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.

Physical Requirements
This work requires the following physical activities: constant sitting and vision for close work. Frequent walking, bending, standing, talking on the phone, talking in person and hand/finger dexterity. Work is performed in an office setting.

Other
Participates in health center developmental activities as requested.
Other duties as assigned.