JOB RESPONSIBILITIES
The employee is responsible for all functions pertaining to the determination of Housing Quality Standards (HQS) in accordance with Federal Regulations, and City and County building codes for private sector rental units rented by participants of the Voucher Programs. Duties will also include preparing reports; data entry; maintain relationships with participants and landlords; recordkeeping, determination of contract rent amounts for housing comparable in the private sector; knowledge and application of the Florida Landlord and Tenant Act as it applies to job functions; and performs other duties as assigned.
Assists clients to maintain independent households, assuring regular and personal contact for social interaction.
Conducts home visits to assess barriers to independent living as applicable.
Communicates with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
Supports appointments scheduling with participants and landlords.
Keeps current lists of all agency employee contact phone numbers including alternate numbers.
Receives and tracks e-mails from supervisors that inform of staff absences daily including staff covering the absent person's work.
Attends participants and landlord's phone calls promptly who are attempting to access services and provides them with accurate and timely information.
Requests updates from departmental supervisors to resolve problems with staff's schedules to ensure accuracy.
Reports on various concerns, complaints and compliments received via phone.
Transfers complaints directly to the manager responsible for the area of concern.
Participates in staff training sessions and other meetings as required by the agency and/or the funding sources.
Participates in agency developmental activities as requested.
Other duties as assigned.
SAFETY
Maintains health centers' guidelines relating to safety, confidentiality, and HIPAA regulations.
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency's Continuity of Operations Plan (COOP).
PHYSICAL REQUIREMENTS
This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.