The Project Associate is responsible for preparing and maintaining project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes. Coordinates logistics for project activities. Works under moderate supervision.

Essential Job Responsibilities

Research on project’s market conditions and trends and determine the financial impact.

Schedule and coordinate video conferences, programs and meetings.

Support development of division protocols and policies.

Strategize for contingency planning and risk mitigation and schedule project deliverables, milestones and goals.

Direct and monitor project team and group conflicts.

Offer technical feasibility feedback and coordinate weekly update meetings with implementation team and management.

Ensure central repository storage and accuracy of project documentation by maintaining project artifacts.

Organize booking resources, meetings and participant scheduling and prepare meeting materials.

Develop and manage project documents and disseminate meeting minutes.

Compile project status reports and perform quality control to ensure accuracy and compliance.

Demonstrated ownership and customer-service orientation skills, with the motivation and ability to function independently or as a team member.

Participates in department staff meetings and company developmental activities as requested/required.

Other duties as assigned by QA department management.

Culture of Service: 3 C’s
Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.

Physical Requirements:

This work requires the following physical activities: constant sitting, hand/finger dexterity, talking in person and on the phone. Frequent stretching/reaching, stooping, walking and occasional driving, bending and standing are required. Work is mainly performed in an office setting. Attendance to community meetings is required.

Other:

Participates in agency developmental activities as requested.

Other duties as assigned.

Own transportation is required.

Education:

Bachelor degree in Project Management, Public Health, Health Services Research or related field.

Work Experience:

At least three years of related experience in project management, public health or health services research are required as well as strong data analysis skills. Experience and or training in qualitative and quantitative health services study protocols are required.

Licenses:

Six Sigma – Preferred

Experience

• 3 year(s): Three years of proven experience in similar role.

Education

• Bachelors or better in Health Administration or related field
• Bachelors or better in Health Services Administration or related field

Skills

• Written Communication
• Enthusiastic
• Windows
• Analytics
• Analyzing
• Verbal Communication
• Team Player
• Microsoft Office
• Healthcare Systems
• Quality Assurance
• HIPAA
• Documentation
• Data Analytics
• Compiling Statistics
• Analytical

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals