• Arranges for the efficient and orderly appointment of patients, ensuring that all points of registration (Emergency Room, Outpatient Ambulatory, SDS, Behavioral Health, etc.) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures.
• Appropriately identifies and verifies patients via correct identification, insurance, and appointment.
• Receives, records, and verifies accuracy of demographics and insurance information. Scans each required items (if available) such as ID/insurance cards/consents and eligibility in the billing system.
• Admits, discharges, and transfers patients to and from units such as ED, Skilled Nursing Facility, Psychiatric Services, SDS, outpatient ambulatory, etc.
• Assist with patient discharges and provide patients with additional copies of physician orders as needed.
• Ensure that patient appointment dispositions occur real time and are accurate.
• Schedules according to clinic protocols. Communicates any aberrations ie, patients that left without being seen, clinic requests for session closures or rescheduled patients.
• Assists with acclimating all new staff to the department as needed.
• Performs a variety of clerical and typing assignments (ie, photocopying, memos, emails, etc.)
• Opens and tracks to resolution service requests as needed with IT, engineering, environmental, etc.
• Understands and adheres to all medical center and department policies.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Appropriately identifies learning strengths and needs.
• Utilizes learning resources provided by the clinic and Medical Center.
• Participates in educational programs and in-service meetings.
• Performs all other duties as assigned

Workplace Etiquette Expectations

Customer/Patient Service

Provides excellent customer services to patients, providers and referring physicians/agencies.

Maintains an optimal customer friendly work environment by providing and modeling service in a courteous and helpful manner.

Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.

Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community.

Demonstrates the ability to effectively communicate with patients, Assistants and physicians both written and verbally.

Projects a smile both inperson and over the phone.

Teamwork Collaboration

Works collaboratively with clinical leadership and management team to develop and monitor of effective policies for all areas of responsibility.

Works collaboratively with management team to ensure all priorities of the clinic are met

Ensures cross training is provided to members of the clinic to increase clinical efficiency and promote employee development.

Function as a resource for training and acclimating new associates to the clinic.

Consistently motivates other clerks in a positive manner, develops teamwork. Maintains an excellent rapport with colleagues. Gains cooperation while working toward clinic goals.

Respect for the Individual

Develops a positive relationship with other departments, services and programs to obtain information in an effort to resolve any clinic related needs.

Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.

Regularly encourages clerks participation and communication in decision making.

Works collaboratively and respectfully with other members of the Heart Institute management team.

Initiative

Demonstrates initiative and flexibility in the performance of job responsibilities.

Demonstrates the ability to make decisions independently.

Continually strives to make the best use of time during the work shift through careful coordination of daily tasks, reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.

Readily gives and receives feedback and evaluation as an improvement tool.

Actively seek ways to proactively improve operational processes.

Appropriately communicates any challenges/issues to the Practice Administrator after exhausting potential resolutions.

Communication

Demonstrates the ability to effectively communicate with patients, Assistants and physicians both written and verbally.

Ensures goals, objectives, policies and procedures are communicated and understood by all Assistants.

Communicates effectively with clinical Directors, Administrators, medical staff and outside vendors.

Effectively provides direction and advice to Assistants in handling situations and projects.

Promptly responds to questions from other hospital personnel, patients, physicians and others.

Time Management

Continually strives to make the best use of time during the work shift through careful coordination of daily tasks, reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.

Completes assignments in a timely manner, thoroughly and appropriately detailed.

Demonstrates Commitment To Quality

Motivates clerks to ensure consistency in adherence to Medical Center/Clinical policies and procedures.

Consistently motivates clerks in a positive manner, develops teamwork. Maintains an excellent rapport with subordinates. Gains cooperation while working toward clinical goals.

Ensures goals, objectives, policies and procedures are communicated and understood by all clerks.

Regularly encourages clerks participation and communication in decision making.

Works collaboratively with administrative and clinical leadership in the development and monitoring of an effective quality improvement program for all areas of responsibility.

Demonstrate Results-Orientation

Produces measureable results from strategies implemented to move the clinic’s goals forward

Suggests processes that lead to dependable and desired results for the clinic.

Leads and/or facilitates in the organization

Functions as a leader and resource to the members of the clinic

Ensures the clinic’s goals are met by facilitating communication.

Establishes Community Linkages

Actively seek ways to incorporate initiatives with community to market the clinical services

Provides information to community constituents (referring physicians, community centers, agencies etc.) .

Actively works to maintain and improve relationships with community agencies (Buddy, TB, CEED, etc).

Position Requirements

Education/Licensure:

High school graduation or equivalent required.

Experience:

One to three years of progressive clerical experience in a health care organization

Skills:

• Typing: 45 wpm.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position. Second language a plus.

Experience

• 1 - 3 years: One to three years of progressive clerical experience in a health care organization

Education

• Diploma or better in High School