Job Summary: The Senior Client Services Coordinator identifies, defines, and analyzes information from member hospitals in support of the benchmark reporting and performance improvement/quality management objectives. Assists client hospitals in the analysis of their data to monitor clinical activities. Maintains strong relationships designed to retain member hospitals, increase engagement, and high degree of client satisfaction.

Specifications: Bachelor’s degree, preferably in Healthcare Administration or related field or equivalent combination of education and experience. Strong analytic skills necessary, preferably in the quality of care dimension. Must be able to analyze information and have demonstrated ability to lead initiatives impacting client relations and satisfaction. Excellent communication, presentation, and interpersonal skills required. Must have advance proficiency in MS Word and MS Excel.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

WIH - Internal Posting Period: 3/15 - 3/21/2023