Position Summary:

Care Hawaii is a behavioral health care organization seeking a compassionate and

dependable Case Manger to support the daily functions of CAREs provision of services.

CARE Hawaii, Inc. contracts with multiple stakeholders to provide an array of services.

The Case Manager is a member of a multidisciplinary team, responsible for organizing,

coordinating, monitoring all contract operations under the direction of the Director.

The primary duty of the Case Manager is to promote consumer recovery into

independence by providing an essential range of intensive community-based case

management and rehabilitative services for those with high utilization of services and

homeless individuals. The Case Manager is a member of the interdisciplinary team that

is responsible for assessments, the development and monitoring of the Individualized

recovery plan (IRP) and shall act as the communication liaison and advocate internally

and externally with respect to the IRP. The Case Manager to consumer ratio is 1:9, the

ratio assumes a caseload mix of consumers with varying needs and that most of the

population of the caseload is relatively stable and in active stages of recovery; under

the direct supervision of the Team Leader/Psychiatrist or APRN-Rx. This member may

work in collaboration with other providers and any other members of the consumer’s

circle of support.

Position Qualifications:

• Minimum Education: Bachelor’s degree from a nationally accredited college or

university in one or more of the following fields:

- Social Work, Nursing

- Counseling

- Psychology

- Psychosocial Rehabilitation

- Sociology

- Human Development

- Other closely related fields, as approved in writing by the AMHD Chief or

designee, providing the individual has completed: 12 credit hours of post high

school coursework in the areas of psychology, counseling, social work, or other

areas of human development, and one (1) year of experience providing direct

services to individuals with mental illness or other behavioral health issues.

Individuals may also qualify by having one (1) or more of the following credentials: A

Certified Psychiatric Rehabilitation Practitioner (CPRP) or any one of the following

credentials in the State of Hawaii, along with 12 credit hours of post high school

coursework in the areas of psychology, counseling, social work, or other areas of

human development, and one (1) year of experience providing direct services to

individuals with mental illness or other behavioral health issues.

- A Certified Substance Abuse Counselor (CSAC)

- A Certified Peer Specialist (HCPS)

- A Registered Nurse (RN)

- A Licensed Practical Nurse (LPN)

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CARE Hawaii, Inc.

ICM Case Manager

All post high school coursework must have been completed at, and the degree

issued by a nationally accredited institution.

For degrees issued outside of the United States, the issuing institution must meet

similar accrediting standards or be recognized within the United States as having

equal standing.

• Minimum Experience: Strong clinical skills and experience demonstrating

competence in problem-solving, critical thinking, collaboration, and clinical

competencies in providing education and training to staff members.

Experience may also include identification and evaluation of the consumer’s

problems and needs, the development of a service or treatment plan, the initiation

and implementation of the treatment plan, monitoring of services and

evaluation/assessment of the consumer’s progress. Applicable experience will be

included regardless of a paid or unpaid experience.

• Required Certification/Registration:

o CPR and First Aid

o TB

o Background Check

o CPI

o Valid Driver’s License

o Vehicle: Current and Valid Documentation

Job Competencies

Required Skills: Must have the ability to demonstrate in excellent interpersonal skills to

effectively work with all levels of personnel and with other agencies. Mature, reliable,

and responsible. Must have clear, concise, and empathetic communication skills. Must

be culturally sensitive and aware. Must know the basics of ethics, HIPPA standards, and

problem solving. Must display sound judgment, a good work ethic, and personal

integrity. Must have knowledge of community resources, outreach, mental/behavioral

health issues in Hawaii. Ability to relate effectively to individuals with a mental illness,

substance abuse issues, co-occurring disorders, and homelessness.

Technical Skills: Basic use of a computer and/or tablet, Microsoft Word Suite, fax

machine, telephone, and text and chat features on the telephone or computer.

Working Environment: May be in modern well-lighted, air-conditioned work areas

and/or in community-based settings; provides outreach in the community.

Indoor/outdoor, open windows or air-conditioned environment; may require some

travel, over-time, weekend, and holiday work, working with other Federal and/or State

accounting bodies, noise level in the environment may be moderate to noisy. Exposure

to infectious diseases is a relatively common risk.

Special Demands: Ability to respond effectively to the varied needs and demands of

multidisciplinary team members. Have access to helpful, adequate, competent, and

continuous supports and services. Harnesses the active involvement of team members

in taking ownership of aspects of program development, including operations, record

keeping, staff/client education, treatment planning, and quality assurance activities.

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CARE Hawaii, Inc.

ICM Case Manager

Job Description

Consumers Served: CARE Hawaii will provide services to any individual who meets the

criteria of the program, eighteen (18) years or older who have a serious mental illness

(SMI). The treatment of individuals should reflect an understanding of the

developmental needs and range of treatment needs for each client.

Physical Demands:

1. Sit for long periods of time, use of proper ergonomics, the ability to focus on a

computer and/or tablet for long periods of time.

2. Ability to assist with the high volume of calls; ability to communicate effectively

both verbally and in writing is essential.

3. Ability to follow instructions and motivation to refer to various rehabilitative

groups. Frequent reading of printed materials is essential.

4. Listening skills necessary to effectively respond to consumers.

5. Ability to identify and support the daily interactions and to deal with each

situation in a stress-free manner.

Duties and Responsibilities:

Essential Functions

• Demonstrates a welcoming, empathic, and integrated approach towards all

consumers on the team

• Implement a treatment model that is consistent with the Comprehensive,

Continuous, Integrated System of Care

• Assist each consumer in developing recovery services relationships with multiprofessional

treatment team members that include, but are not limited to, a peer

Specialist, Registered Nurse, Psychiatrist or Advance Practice Registered Nurse

with Prescriptive Authority (APRN Rx)

• Ensure all consumers meet admission criteria for Case Manager Services i.e., level

of care current LOCUS; consumers receiving crisis services for longer than 1

month; AMHD eligible diagnosis

• Ensure that initial face-to-face intake contact shall be made with each

consumer, within twenty-four (24) hours of referral from short term crisis

stabilization; within three (3) days of referral when the consumer is in a hospital;

and within five (5) days of referral from community agency

• Complete an integrated intake assessment for each consumer through face-toface

contacts and with significant others involved in the consumers' treatment

and recovery, as well as ongoing comprehensive assessments of each

consumer's mental health symptoms, accurate diagnosis, and response to

treatment

• Provide each consumer with single, individualized. Coordinated master recovery

plan (IRP); that shall include consumers input into all aspects of their treatment

planning

• Attend and participate in bi-weekly/weekly team meetings

• Provide support and education regarding psychotherapy, medications, clinical

services, general health services, dental services, living support and crisis services

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CARE Hawaii, Inc.

ICM Case Manager

Job Description

• Assist each consumer in the development of, and revision of a crisis plan,

identifying early warning signs of relapse and identify triggering responses,

implementing step by step detailed interventions, that will be executed to

prevent the crisis

• Offer assertive outreach to engage each consumer at their place of choice, in

the least intrusive manner possible

• Utilize partnering with the CM team as an option to engage consumers

• Use alternative outreach and engagement approaches in response to varied

consumer needs, cultural backgrounds, life stages, or linguistic needs

• Ensure each consumer has a Wellness Recovery Action Plan (WRAP)

incorporated into their IRP to assist consumers with plans that promote wellness,

identify early signs of relapse, and identify triggering responses to people, places,

or events that pose a risk for relapse in the need for higher level of care and or

eviction from programming or housing

• Ensure crisis services are provided twenty-four (24) hours per day, seven (7) days

a week. If the consumer is in crisis and outreach is needed, a member of the

consumer's team will respond face-to-face, in addition to making phone

contact. Service hours shall be based on consumer needs

• Provide support to the consumers, both on a planned and as needed basis, to

help them accomplish their personal goals, to cope with stressors of day-to-day

living and to recover

• Seek consultation from a QMHP when active symptoms including, but not limited

to, suicidal ideation, homicidal ideation or active psychosis are present

• Provide support with activities of daily living in a community-based setting.

Services include individualized assessment, problem solving, sufficient side-byside

assistance and support, skills training, environmental adaptations, and ongoing

supervision using prompts, assignments, monitoring and encouragement

• Assist consumers to gain skills in obtaining, maintaining safe, good quality and

affordable housing, this may include apartment hunting, finding a roommate,

landlord negotiations, cleaning, furnishing, and decorating and procuring

necessities such as telephone, furnishings, and linens

• Assist consumers to gain skills in performing household activities such as house

cleaning, cooking, grocery shopping and laundry; develop or improve money

management skills; Use of available transportation and effective access a

personal physician and dentist

• Provide social/interpersonal relationship and leisure-time skills, by helping

consumers design and structure their time; increase their social experiences;

have opportunities to practice social skills. Such services include supportive

individual therapy, i.e., problem solving, role playing, modeling, assertiveness

training, through side-by-side support and coaching

• Ensure consumers attend all psychiatrist appointments, as well as appointments

related to goals on the IRP, providing transportation, as needed ·

• Attend in-service training in techniques and modalities relevant to treatment and

rehabilitation; in house as well as, trainings sponsored by DIVISION i.e.,

compliance, fraud, and abuse prevention; and other sponsored training by

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CARE Hawaii, Inc.

ICM Case Manager

Job Description

professional organizations. At a minimum CM will obtain at a minimum, sixteen

(16) hours of continuing education and training units each year

• Each consumer will be contacted by a CM face-to-face at least twice a week

and as frequently as needed to meet the needs of the consumer.

• CMs with High School diploma will attend weekly supervision with QMHP and all

Recovery Plans and Progress notes shall be co-signed by QMHP

• CMs with a BA will attend Clinical Supervision with the Team Leader/Director at

least three (3) times a month; supervision methods may utilize; Individual, side-byside

sessions; Participation with CM in organizational staff meetings, IRP's,

performance improvement, and regular meetings with CM to review their work

with consumers and clinical performance

• Promote recovery, vocational, and personal goals and sustaining hope during

periods of relapse

• Educate and support clients' families, and advocate for client's rights and

preferences

• Acts as liaison and consult with community agencies and families to maintain

coordination in the treatment process

• Provide services to a11 consumers during the day and evening hours between

7:30am-9:00pm, including holidays; Provide on-call services outside regular

business hours "after hours", seven (7) days a week, including holidays and based

on consumer need.

• CM will produce 90 units of direct consumer contact per month

• Documentation of actual face to face interaction will be charted on progress

note within twenty-four (24) hours of the interaction

• Documentation of actual collateral and telephonic contacts with community

agencies, families and consumers will be charted on a progress note within

twenty-four (24) hours of the interaction

• Collateral contact with co-workers, psychiatrist, RNs, and pharmacies will be

documented in a general log note

• Assess consumers need for interpreter services with limited English proficiency, as

well as sign language services for consumers who are deaf or hearing impaired

• Provide direct clinical "in-vivo" services on an individual, group, and family basis

• Demonstrates ability to work as a Team player by working with other Members of

the case management team, assisting other team members as needed

• Provides required documentation in a timely manner

• Willingly performs other duties/responsibilities as requested

Additional Duties

1. Assist with Quality Improvement development and monitoring

2. Participate in team meetings

3. Prepare written or electronic reports as requested

4. Interfaces with CARE Hawaii, Inc. staff

5. Participates in conflict resolution as necessary

6. Maintain chart filing, ensuring charts are properly completed thoroughly and

monitor charts to ensure charts are always compliant and audit ready

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CARE Hawaii, Inc.

ICM Case Manager

Job Description

Duties, responsibilities, and activities may change, or new ones may be assigned at any

time with or without notice.

The above information on this description has been designed to indicate the general nature and

level of work performed by an employee in this classification. It is not to be interpreted as a

comprehensive inventory, or all duties responsibilities, and qualifications of employees assigned

to this job. Management has the right to add to, revise, or delete information in this description.

Reasonable accommodations will be made to enable qualified individuals with disabilities to

perform the essential functions of this position.

_______________________________ _______________________________

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Honolulu, HI: Relocate before starting work (Required)

Work Location: On the road