Position Summary: Care Hawaii Inc. is a behavioral health care organization seeking a compassionate and dependable BHCSCC Mental Health Assistant to support the statewide call center. CARE Hawaii Inc., contracts with the State of Hawaii to provide Behavior Health Crisis and Suicide Call Center services. Employment is dependent upon program and operational needs, satisfactory work performance, availability of funds, and compliance with all Federal and State laws. CARE Hawaii is looking for individuals who are responsible for organizing, coordinating, and monitoring all non-clinical operations of the program under the direction of the BHCSSS Shift Lead. This may include the coordination of the information system, providing receptionist activities, as well as maintaining program files, financial records, data entry records, and other administrative responsibilities. CARE Hawaii will be offering twenty-four (24) hours a day, seven days a week support to access services for community members in need of crisis support, treatment, and recovery for behavioral health and mental health. Services include but not limited to, supportive counseling, screening for urgent mental health needs, referrals for behavioral health assessment and services, authorizing dispatch crisis services, providing information on community-based resources, data collection and evaluation of activities. Position Qualifications: • Minimum Education: High School Diploma or equivalent; Associates (AA) or Bachelors (BA) in Human Services preferred but not mandatory • Minimum Field-of-Experience: Unit Clerk, medical clinic, or another related field • Preferred Experience: Experience in the field of Human Services or office management or both; knowledge of medical terminology. • Required Certification/Registration: o TB o Background Check Job Competencies • Required Skills: Mature, reliable, and responsible. Must have clear, concise, and empathetic communication skills. Must be culturally sensitive and aware. Must know the basics of ethics, HIPPA standards, and problem solving. Must display sound judgment, a good work ethic, and personal integrity. • Technical Skills: Basic use of a computer and/or tablet, Microsoft Word Suite, fax machine, telephone, and text and chat features on the telephone or computer. • Working Environment: Able to work indoors in a well vented or air-conditioned area, Noise level in the environment is usually moderate. • Special Demands: Ability to respond effectively to the varied needs and demands of multidisciplinary team members. Have access to helpful, adequate, competent, and continuous supports and services. • Consumers Served: CARE Hawaii call center will provide services to any adult or adolescent individuals or families who meet the criteria. • Physical Demands: 1. Sit for long periods of time, use of proper ergonomics, the ability to focus on a computer and/or tablet for long periods of time. 2 CARE Hawaii, Inc. T01 BHCSCC Mental Health Assistant Job Description 2. Ability to assist with the high volume of calls; ability to communicate effectively both verbally and in writing is essential. 3. Ability to follow instructions and motivation to refer to various rehabilitative groups. Frequent reading of printed materials is essential. 4. Listening skills necessary to effectively respond to consumers. 5. Ability to identify and support the daily interactions and to deal with each situation in a stress-free manner. Duties and Responsibilities: Regular communication with Shift Leads, MHT’s, and when needed, Adult Mental Health Division, Community Care Services, etc. Prepares files for BHCSCC Collects necessary data and prepares reports Monthly and Quarterly Reports Tracks completion of trainings and communicates with staff regarding what is missing Assists with Audit preparation and maintains binders for CARE, OCHA and other pertinent audits Assists in tracking authorizations and Utilization Management and additional unit requests Other Duties Assist with Quality Improvement development and monitoring Participate in team meetings Ensuring the office environment is suitable and clean for team members Prepare written or electronic reports as requested Willingly perform other duties/responsibilities as requested Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person