Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).

· Responsible for modifying clinical staff schedules as needed.

· Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must

· Ability to work independently with minimum supervision

· Excellent organizational skills and commitment to accuracy

·· Excellent reception, telephone and customer service skills

· Commitment to the mission of Care Alliance

High School Diploma and 2 years of Customer / Patient Services experience

Well-developed communication/interpersonal skills