Position Summary:

The Operations UAT Manager plays a crucial role in the Case Management Business Unit, leading a team responsible for comprehensive solution testing and defect resolution. This position involves frequent collaboration with internal stakeholders across various business units.

Essential Functions:

• Develop thorough test scripts, plans, and expected results tables for functional, system, and integration testing.
• Document and resolve system problems to ensure a robust testing framework.
• Provide guidance during user acceptance testing, collaborating with technical and non-technical areas to establish priorities.
• Monitor testing progress, identify issues, and develop corrective action strategies.
• Schedule and authorize the implementation of new and revised testing programs.
• Communicate effectively with teams and management regarding testing status, issues, and risks.
• Maintain a defect status list for prioritization.
• Coordinate tasks with the systems architect, Help Desk staff, and ECM product owner.
• Collaborate with cross-functional teams, technology teams, external vendors, and leaders to ensure seamless integration.
• Support incremental platform modifications due to program changes.
• Develop and maintain partnerships with stakeholders for program delivery and ongoing support.
• Coordinate testing and back-office training when needed.
• Schedule and lead functional meetings, preparing meeting agendas and minutes.
• Proactively follow up on action items to closure.
• Perform complex data analysis to support the resolution of production support issues.
• Foster a culture of innovation and collaboration within the team.
• Identify opportunities for process improvement within testing and UAT processes.
• Implement best practices and methodologies to enhance efficiency.
• Provide oversight for quality assurance measures throughout the testing lifecycle, ensuring adherence to industry standards and compliance requirements.
• Develop and implement training programs for UAT testers to enhance their skills and stay abreast of industry trends, fostering a learning culture within the team.
• Identify and assess potential risks related to testing processes, collaborating to implement risk mitigation strategies.
• Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of testing processes.
• Generate regular reports for management and stakeholders on testing progress and outcomes.
• Collaborate with external vendors to ensure the successful integration and testing of third-party solutions.
• Evaluate and manage vendor performance to meet established standards.
• Advocate for a positive user experience by providing valuable insights and recommendations during the testing phases.
• Oversee the creation and maintenance of comprehensive documentation related to testing processes, methodologies, and outcomes, ensuring alignment with industry standards and best practices.

Education and Experience:

• Business Administration degree or equivalent experience required.
• Five (5) or more years in financial industry with an emphasis in, Bank Card, Testing and program Stand-up; Risk & Controls, Process management and documentation.
• Proven experience with strong resource management to ensure proper resource allocation and utilization.
• Experience with Fiserv (FDR)/similar and any case management related platforms preferred.

Summary of Qualifications:

• Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
• Demonstrated experience in developing leadership skills within the testing team.
• Effective management and leadership skills through organizational or process changes.
• Demonstrated ability to introduce and implement innovative testing approaches and tools.
• Experience in Enterprise Applications, supporting internal and external stakeholders.
• Familiarity with requirements management tools for full traceability.
• Strong ability to collaborate across departments for holistic project success.
• Strong professional verbal and written skills.
• Advanced Business Acumen.
• Proven ability to interact effectively with diverse cultures and backgrounds.
• Ability to work in a diverse environment and, when needed, utilize conflict resolution skills.
• Advanced MS Suite experience (pptx, excel, and Visio).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Banking: 5 years (Preferred)
• System testing: 5 years (Preferred)
• Fiserv: 3 years (Preferred)
• Case management: 5 years (Required)

Ability to Relocate:

• Orlando, FL 32819: Relocate before starting work (Required)

Work Location: Hybrid remote in Orlando, FL 32819