Position Summary:This position requires the Investigator to research, review and investigate credit bureau disputes received directly from the accountholder as well as from the credit reporting agencies. Responsibilities include reviewing reports, updating account tagging, identifying and documenting problems within established deadlines and with a high level of accuracy.Essential Functions:Handles report and account level reviews as assigned by area management.Applies knowledge of each client’s policies and procedures for account maintenance to consistently execute tasks at handFollows all guidelines of the Fair Debt Collections Practices Act (FDCPA), FCRA and all applicable regulatory standardsFrequently interacts with internal and external customers i.e., (Clients, NY, Utah, attorneys, consumer credit counseling and credit bureaus)Processes exception reporting with respect to the accuracy and integrity of accounts reporting to the credit bureaus on behalf of our clients, as neededAssists other associates as neededHandles special projects assigned to support CWS operations as needed Performs other duties as assigned Education and Experience:High School Diploma or its equivalent education requiredTwo (2) years of related customer service or collections experience preferredWork related inbound and or outbound telephone experience highly desirableExperience with First Data Resources (FDR) or related platforms preferred Summary of Qualifications: Ability to understand and meet/exceed deadlines with accuracyKeyboarding proficiencyFamiliarity with Windows based computer applicationsThorough knowledge of FDR systems and processesThorough knowledge of Latitude system and processSkilled in negotiating, including the ability to persuade and modify opinions to reach goalsAbility to work under pressure; flexibility and willingness to work at a rapid paceEffectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functionsEffective planning, organizational, time management and problem solving skillsAbility to multi-task is essential