Position Summary:The End User Computing Engineer I position will be responsible for managing the computer desktop environment and responding directly to end user issues or requests. This position will focus on end user support with some project responsibilities. Essential Functions:Second point of contact and backup to Level I Help Desk Support for technologyResponds to help tickets in a timely mannerResolves any end user problems or escalate to the appropriate team memberBalances responsibilities between support and assigned project work within set deadlinesConfigures new hardware and/or deploys new software as neededSatisfies the end users as well as identifying any trends, to prevent future occurrences and prioritizing user requestsCommunicates issues to management and be able to communicate with impacted individuals or groupsWorks on special projects, and function as project team lead when necessary. Able to take charge of project execution including allocation of tasks.Develops and maintains installation, configuration and operational procedures Works with PC management software to set policies and report on system configurationsDocuments system modifications and new projectsAdheres to defined change control procedures and is able to work in a fully audited financial services environment using accepted best practicesPerforms other duties, projects and tasks as assigned Education and Experience:Associate’s Degree in an IT-related major required; two (2) years of equivalent and related experience accepted in lieu of required education; advanced degree preferredTwo (2) years of prior IT-based work experience required Summary of Qualifications: Solid understanding of Windows-based computer applications and operating systems.Knowledge and utilization of the Service Now ticketing system.Intune admin experience and deployment skills.Familiar with Microsoft 365 installation and support.Skilled in a variety of computer hardware and software applicationsAble to troubleshoot technical system issues and devise a resolutionStrong balance of technical and communication skills. A working knowledge of desktop software and troubleshooting Microsoft software experience and the ability to learn different business related applications quickly.Understanding of computing concepts such as networking, security, different application architectures with a concentration on the client side. Innovative problem solver with creative approaches when dealing with a customerFocus upon quality and efficiencyAbility to learn SW and HW configurations quickly while following or creating consistent procedures. Experience working in a PCI compliant business environment is a plus. An understanding of Virtual Desktops and IGEL thin clients is also a plus. Strong communication skills geared towards customer serviceA solid understanding of Microsoft Operating systems and softwareAbility to learn new software configurations for deployment of client softwareAbility to employ best practices to ensure that all systems meet all applicable regulatory compliance and internal security guidelines. PowerShell scripting experience is helpfulAbility to prioritize multiple tasks and to meet appropriate deadlines.Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions.Willingness and ability to accept additional responsibilities.A detail oriented individual who can define new processes while leverage existingAbility to work under pressure; flexibility and willingness to work at a rapid paceAbility to compose and analyze simple reports and correspondence