Nature of Duties:

The nature of the duties is to monitor cardiac rhythms for abnormalities, including critical or severe alerts, formalize end of summary reports, and communicate/forward findings to the appropriate provider. Other duties and responsibilities include assisting the rhythm management department team with capturing remote pacemaker/ICD (defibrillator)/ILR/ICM checks and processing Holter monitor results. This will include communication of device information to and from all CIS clinics and providers.

Qualifications:

1. High school diploma.

2. NCCT-NCET, CCT or CRAT certification within 1 year of employment start

3. 2 yrs of experience in the Cardiology field preferred

4. Preferred completion of certified medical program (LPN, MA, Telemetry, etc.)

Specific Duties:

Telemetry Services

1. Process, analyze, interpret, and edit EKG data from Mobile Telemetry/Looping Event Monitors/Holter monitors placed on CIS patients.

2. Utilize established protocols and notification guidelines to recognize cardiac rhythm abnormalities/symptoms and clearly communicate with CIS providers.

3. Possess good communication skills and facilitates open dialogue with CIS offices/providers, and patients regarding critical, serious, or non-critical events.

4. Act as an educational resource for CIS clinical and non-clinical personnel, administration, providers, and patients regarding services and monitor utilization.

5. Participate and facilitate as needed notification of Emergency Services for patient safety and to improve patient outcomes when Critical rhythm disturbances are identified and patient contact cannot be established.

6. Accurately documents actions/implementation/plan of care/patient responses for completion within the EHR/medical record.

7. Works closely with Business Services department to assure and facilitate billing services is complete, timely, and accurate.

Device Services 

1. Obtain the hospital device implant record/post op hospital record.
2. Log all the device patients in database, when receiving implant record.
3. Coordinate and manage patients in the Paceart (software) database as well as integrating and managing documents of patients in multi-vendor websites.
4. Monitor and coordinate appointments with providers from all clinics on patients with ERI (elective replacement indicator) battery status. 
5. Perform telephonic pacemaker checks and remote checks of any device (multi-vendor).
6. Schedule in-office and remote device check appointments for patients in practice management software.
7. Manage inquiries via email or EMR from all CIS clinics about patients with implanted devices.
8. Participate in patient communication regarding compliance with upcoming or missed remote device checks by utilizing the Paceart software system.
9. Familiar with EKG cardiac rhythm recognition including basic arrhythmias, such as, atrial and ventricular arrhythmias, pauses, brady or tachy arrhythmias or a discovery of device elective replacement indicator (ERI). 

Standards of Performance:

1. Keeps work area neat and organized. Reports safety issues to team leader immediately.

2. Works efficiently and manages time wisely. Assist other employees when all duties are complete.

3. Communicates any problems, difficulties or concerns regarding job duties to the team leader.

4. Performs all duties without significant error occurring with any regularity.

5. Meets all deadlines and timeframes for completion of assignments.

6. Represents CIS in a professional manner at all times. Demonstrates acceptable ability to interact with physicians, staff (“internal customers”) and “external customers” (patients, family members, insurance companies, home health etc.) on a professional level at all times. Exhibits good communication skills with physicians, patients, team leaders, and co-workers at all times.

7. Exhibits whenever possible a harmonious relationship with other CIS employees in order to accomplish the duties and responsibilities of the position. While perfect harmonious relationships with all employees is sometimes not achievable, not more than an occasional complaint should be received by the team leader about the incumbent of this position.

8. The employee shall work and relate cooperatively with all other employees (internal customers) of CIS to assure optimum care for the patients of CIS and to achieve standards of care set forth by the CIS medical staff.

9. Adheres to the CIS Compliance Plan as it pertains to the above specific job duties. Uses best efforts to maintain compliance by following the CIS Corporate Compliance Plan, attending CIS compliance education, following medical documentation guidelines, and communicating concerns regarding compliance issues.

10. Performs accurate and complete documentation in the patient’s medical record, when applicable. This includes documentation in both the paper record and the electronic medical record (EMR).

11. Work with the electronic medical record (EMR) staff to maintain quality and work towards future EMR development.

12. Maintains patient confidentiality according to the HIPAA standards of privacy and security.