Description

Creating value for our customers is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal Family, where we strive for Excellence?

So what’s the Cardinal way you ask? The Cardinal way of upholding our Values:

Accountability

Integrity

Transparency

Essential Function

The role of the Associate Community Manager (ACM) is to provide support to the Portfolio Manager and management team in the delivery of contracted services to Cardinal’s clients and homeowners. The ACM’s role closely resembles that of the Portfolio Manager, and the ACM may act in the stead of the Portfolio when the need arises and as authorized. ACMs may support 2 or more Portfolio Managers and must prioritize work in coordination with the respective teams to ensure completion of assigned work. In the performance of the role and responsibilities of this position, the Associate Community Manager will perform all duties per the approved Mission, Vision, and Values of Cardinal Management Group.

Duties/Responsibilities:

• Understand the Management Agreement for the assigned Portfolio Manager
• Successful completion of M-100 and sitting for CMCA certification within one (1) year of hire or one (1) year of assignment to the position
• Preparation, drafting, issuing, and following up on basic or routine RFPs. The Portfolio Manager must supply a scope of work and have final approval before issuing an RFP to vendors
• Meet with contractors to discuss current or pending projects, grant access to facilities, or walk the community for contractor performance and satisfaction
• Order materials, supplies, signs, etc. & coordinate delivery and/or installation with proper delegation
• Issue, follow up, and close work orders with both contractors and owners
• Tag vehicles for parking violations
• Assist with pool opening preparation
• Draft memos, letters, and surveys for review and approval by the Portfolio Manager
• Emergency response during business hours
• Create a proposal comparison matrix with specifications
• Assist with insurance claim processing
• Assist in draft budget preparation during budget season including research contract renewal rates, utility costs, and historical information
• Assist with customer service, client communications, vendor correspondence, and action items 
• Meeting attendance is dependent upon the Association’s meeting schedule, but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled
• Site Visits with specificity of no more than 1-2 per month in place of the Portfolio Manager 
• Assist with resale inspections, covenants enforcement, and annual inspections as necessary
• Track and report extra charges

Requirements

• 2 Years of customer service experience in a high-traffic environment.
• Must be able to obtain CMCA Certification through the Community Associations Institute 
• Must have strong written and verbal communication skills
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Must possess a valid driver’s license and proof of insurance and have reliable transportation
• Must be able to lift, bend, stoop, climb, reach, and lift up to 25 pounds

Cardinal Management Group, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V