As a General Manager of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients, and end-user members. As a general manager, you will be responsible for ensuring the daily completion of all operations and meeting the goals established by the retail customer.

• Must have strong interpersonal skills.
• Strong critical thinking skills.
• Proficient problem-solving skills.
• Develop relationships with incoming independent contractors to onboard effectively.
• Develop relationships with general managers and retail client team members to assist with member needs and team issues.
• Ability to conduct phone calls professionally and efficiently.
• Ensure routes are effectively audited daily and weekly through ride behinds and route monitoring.
• Act as the liaison between driving teams and retail customers as well as end-user customers.
• Work closely with management to analyze metric data and the best way to coach teams for improvement.
• Research and identify delivery failures to be able to build coaching opportunities with the end goal being improving overall weekly, monthly, and quarterly metrics.
• Assist in timely investigation and resolution of claims and chargebacks.
• Other duties as assigned.

• Bachelor degree or equivalent.
• Minimum one year of related experience in operations management.
• Prior transportation experience preferred.
• Confidence to speak with members.
• Ability to deal with difficult people with empathy and understanding.
• Ability to problem-solve quickly.
• Must be proficient in Microsoft Office Suite.
• Must be proficient in data retrieval from internet job databases.
• Strong written and verbal skills.
• Must be professional in presentation and interaction.
• Must be highly detail-oriented.
• Must be able to record data accurately.
• Must have flexibility to adapt to shifting priorities.
• Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player, and strong relationship builder.
• Ability to effectively respond and interact with all levels of organization.
• Must have the positive work ethic, the ability to connect and inspire others, and communicate clearly.